Patient Care Liaison

2 weeks ago

Tampa, Florida, United States Access2Care Full time
Location: Tampa, FL

Position Overview:

THIS IS AN ONSITE/IN OFFICE POSITION

Work schedules consist of hourly shifts based on availability, including weekends.

Compensation begins at $16.00 per hour.

Join a dedicated team of emergency medical professionals, pilots, and technicians. Our mission is to deliver care globally at a moment's notice, which drives our every action.

We prioritize caregiving and are committed to being there when you need us.

With over 38,000 team members, Access2Care provides compassionate, high-quality medical services, primarily focusing on emergency and patient relocation solutions worldwide.

We offer comprehensive medical transportation, fire services, integrated healthcare solutions, and disaster response.

JOB SUMMARY

The Patient Care Liaison is responsible for managing all incoming communications via phone and email from both internal and external sources, ensuring a professional and courteous interaction.

This role involves confirming eligibility, assessing transportation needs, and determining the appropriate mode of transport. The Liaison will utilize scheduling software to coordinate recurring, last-minute, and future trip arrangements, while also troubleshooting transportation challenges with healthcare facilities and health plan representatives.

KEY RESPONSIBILITIES
- Respond promptly to incoming calls and other communications.
- Perform typing, documentation, and email correspondence.
- Collaborate with team members, other Access2Care personnel, healthcare professionals, and providers.
- Gain proficiency in Access2Care's transportation software applications.
- Assist in managing recurring and urgent trips for eligible members.
- Comply with all company policies and procedures.
- Undertake additional duties as required.

QUALIFICATIONS

Experience:

- Minimum of 1 year in a Dispatch/Communications Center is preferred.
- Experience in phone correspondence and customer service is preferred.
- Prior dispatch or routing experience is preferred.

Education:

- High School Diploma or equivalent (GED) is required.
- At least six (6) months of relevant work experience within the last 4 years is required.

Skills:

- Strong oral, written, and interpersonal communication skills.
- Excellent organizational abilities with attention to detail.
- Critical thinking and problem-solving capabilities.
- Ability to manage and follow up on tasks and set priorities.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Capacity to multitask with minimal supervision.
- Ability to learn and navigate various software programs.
- Exceptional customer service skills.
- Team-oriented with a collaborative mindset.
- Strong interpersonal skills to maintain effective relationships across all management levels and excel in a team environment.
- Familiarity with medical terminology and services is preferred.
- Experience in the healthcare industry is preferred.
- Typing speed of at least 30 words per minute.
- Multilingual abilities are a plus.

EEO Statement:

Access2Care and its affiliated companies are committed to being an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with disabilities.

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