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Outreach Liaison

2 months ago

Tampa, Florida, United States Author Health Full time
About the Role

We are seeking a highly motivated and organized Outreach Liaison to join our team at Author Health. As an Outreach Liaison, you will play a critical role in increasing engagement of eligible patients through direct member outreach in the community.

Key Responsibilities
  • Respond to Health Information Exchange (HIE) alerts and meet with patients and their caregivers in hospitals or other care facilities.
  • Schedule intake appointments and facilitate on-demand visits as needed.
  • Build partnerships with local organizations, community leaders, and external providers to expand the reach of outreach and engagement efforts.
  • Communicate and provide education on the value of Author Health to health systems, PCP groups, and other community-related organizations.
  • Keep accurate records of all community interactions and patient outreach outcomes.
  • Identify and remove barriers to engagement with necessary resources and support.
  • Successfully meet and exceed monthly engagement targets.
  • Collaborate with Market Managers to identify partners and markets to focus outreach efforts on and support partner success teams with account management.
  • Facilitate strategic initiatives with referral partners to drive engagement, such as embedded outreach and tandem visits in clinics.
Requirements
  • High school diploma/GED.
  • Strong organizational skills and verbal/written communication skills.
  • Possession of an unrestricted driver's license and reliable access to transportation.
  • At least 1 year of experience directly related to the duties of the position.
  • Proven success with time management and territory organizational skills.
  • Passion for, and experience working with, senior patients with behavioral health conditions.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Knowledge of community agencies and resources.
  • Working knowledge of multi-system outreach programs related to healthcare delivery.
  • Ability to communicate medical information to healthcare professionals, care coordinators, and patients.
  • Ability to organize resources and effectively prioritize.
  • Willingness to travel up to 100 miles round trip per day.
Preferred Qualifications
  • Associate's or Bachelor's degree in health/human services or other relevant field.
  • Bilingual (Spanish-English).
  • Direct-to-consumer sales or patient engagement at a health plan, medical facility, or another healthcare setting.
What We Offer
  • Retirement savings plan (401k) with up to 3.5% company match.
  • Low-cost benefits package for employees and dependents (medical/dental/vision/STD/Life Insurance).
  • Paid vacation.
  • Paid sick leave.
  • 9 paid holidays throughout the year, plus 2 additional flex holidays.
  • Performance-based bonuses.
  • And more.