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Bank Operations Services Supervisor
3 months ago
Overview
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates.
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Management Skills: Capable of managing and developing members on a team to ensure operational soundness
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Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
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Adaptability:Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
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Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
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Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
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Influence:Capable of building rapport with different personalities to drive positive results
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Agility: Able to process information and move quickly through problem resolution
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Communication Skills
Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences
Responsibilities
The essential functions of the job include, but are not necessarily limited to, the following:
- Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
- Research and resolve transaction/cash discrepancies
- Hiring, supervision, and performance management of service line associates
- Processing transactions accurately and efficiently
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications
Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management, previous banking
OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management, previous banking
Preferred Area of Experience:
Bank Management or Bank supervisory experience
Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations management
The base pay for this position is generally between $23.96 and $36.00 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law.
For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.