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Operations Services Supervisor

2 months ago

Chino Hills, California, United States First Citizens Bank Full time
Job Summary

We are seeking an experienced Operations Services Supervisor to join our team at First Citizens Bank. As a key member of our branch operations team, you will be responsible for the operational management of one branch and managing a team of service line associates.

Key Responsibilities
  • Operational Oversight: Ensure compliance with all branch operations policy and procedures.
  • Transaction Management: Research and resolve transaction/cash discrepancies.
  • Team Management: Hire, supervise, and perform performance management of service line associates.
  • Customer Service: Process transactions accurately and efficiently, and facilitate customer awareness and education of bank services.
  • Sales and Referrals: Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs.
Requirements
  • Education: Bachelor's Degree and 1 year of experience in financial services, customer service, bank operations, or branch operations management.
  • Experience: OR High School Diploma or GED and 5 years of experience in financial services, customer service, bank operations, or branch operations management.
  • Preferred Skills: Financial literacy, knowledge of retail banking products and services, operations management.
What We Offer

First Citizens Bank offers a comprehensive benefits program, including customized offerings to support our associates' needs. We are an equal opportunity employer and welcome applications from diverse candidates.