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Customer Service Representative

3 months ago

Front Royal, Virginia, United States Via Satellite, Inc. Full time
Via Satellite Inc.

is looking for a
Customer Service Representative (Sales experience a bonus) to join our Command Center team housed in our main headquarters in Front Royal, VA.

Eligible for commission on top of hourly pay after training 5 days per week, 8am to 5pm (or 830 to 530 or 730 to 430) or 4- 10 hour shifts.

Must be willing to work at least one weekend day.


Our Command Center Agents are responsible for scheduling, routing, and supporting our team of installation technicians as well as updating and communicating with our customers.

We are looking for a reliable, high-energy individual who excels in working in a team environment. #readytowork

Responsibilities for Customer Service Representative:

  • Provide informational support to our field technicians
  • Maintain daily appointment tracking and communicate reports to Management
  • Communicate with customers regarding their appointment time
  • Communicate with DISH agents when a field technician needs support

Skills and Abilities with Customer Service Representative:

  • Self-motivated with a strong sense of time management
  • Verbal and written communication skills
  • Attention to detail
  • Ability to adjust to changing responsibilities and priorities in a fastpaced, growthoriented, and timecritical environment
  • Ability to work independently

Qualifications for Customer Service Representative:

  • Must be 18 years of age or older
  • Type 45 WPM or higher
  • High School Diploma and or GED
  • Experience with Excel
Sales experience a PLUS

Our Benefits for Customer Service Representative:

  • Medical, Dental, Life, and Vision Insurance
  • 401K
  • Paid Time Off
  • Wholesale Club Membership
  • Discount on DISH monthly bill

Pay:
$ $14.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Experience level:

  • No experience needed

Shift:

  • Day shift
  • No nights

Weekly day range:

  • Weekends as needed

Work setting:

  • Call center
  • Inperson
  • Office

Experience:

  • Customer service: 1 year (preferred)
  • Sales: 1 year (preferred)

Work Location:
In person