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Network Monitor/help Desk Support

4 months ago

Langley AFB, United States General Dynamics Information Technology Full time

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret/SCI

Suitability:
Public Trust/Other Required:
Job Family:
Network Engineering

Job Qualifications:
**Skills**:Help Desk Support, Network Monitoring, Network Operations

Certifications:
Security+, CE - comptia security plus

**Experience**:
3 + years of related experience

US Citizenship Required:
Yes

**Job Description**:
Join our technology leading team of men and women that solve some of the world’s most complex technical challenges. GDIT is seeking an enthusiastic Junior Network Engineer seeking to expand his/her experience in the IT field by joining our team in support of the Intelligence, Surveillance, and Reconnaissance (ISR) mission of the Airforce at Langley AFB, VA.

The Network Engineering team supports the Air Forces’ Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center. Specifically, you will be providing Tier-1 Network monitoring, Operational Support, and Help Desk services across a global enterprise.

Task: Network Monitoring/Help Desk Support Subtasks. The contractor shall:

- Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anom al i es
- Monitor all nodes for operational integrity
- Respond to trouble calls
- Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions
- Populate and examine trouble and error logs for troubleshooting and capturing metrics
- Provide technical support to resolve the problem or escalate to the appropriate level
- Monitor and administer network tools for troubleshooting and metrics for trends analysis
- Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis
- Provide technical support in data network planning, engineering, and design
- Report all trouble calls upon receipt to the Mission Control Center (MCC) in the Operations Center and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander
- Provide quarterly metrics illustrating trends and workload to the Ops Supervisor in the form of a PowerPoint presentation

Knowledge, Skills and Abilities (KSAs):

- TS/SCI Clearance
- Shift work: 4 days on/3 days off (10 hr days)
- Minimum of three (3) years’ of network operations experience
- Possess IAT Level II - Security Plus Certification
- Demonstrated knowledge of network monitoring tools
- **US Citizenship Required

GDIT IS YOUR PLACE:

- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays

The likely salary range for this position is $58,650 - $79,350. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA VA Langley AFB

Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national