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Digital Navigator

3 months ago

Cambridge, Massachusetts, United States HRI (Homeowner's Rehab, Inc.) Full time

Who We Are:

HRI was founded in 1972 to support low
- and moderate-income homeownership in Cambridge, MA. Today, we are a well-respected regional nonprofit developer of affordable rental and homeownership housing, with a diverse portfolio. Our programs are designed to stabilize housing, promote economic resiliency, increase health and wellness opportunities, and provide critical programs for youth and their families.


HRI and its sister organization Cambridge Neighborhood Housing Services (CNAHS) are entering a new era, with new executive and fiscal leadership.

This is an exciting time to join the organization and the new team, building on HRI's strong history and solid reputation for producing and maintaining affordable housing, and addressing key resident and community needs.


A day in the life of this role:

Reporting to the Director of Community Engagement, the Digital Navigator position is part of a multi-site City of Cambridge pilot program to address digital equity.

The Digital Navigator will assist residents of HRI housing to secure affordable internet access, and low-cost technology devices, and will offer coaching in introductory digital skills so that residents can become effective home internet users.

The Digital Navigator will also troubleshoot connectivity and device issues.


The Digital Navigator will also assist in a community engagement needs assessment process throughout HRI's scattered site housing portfolio, which requires travel to various sites.

The Digital Navigator will conduct surveys and benefits screenings, facilitate focus groups and coordinate outreach and engagement activities on behalf of HRI within assigned properties.

This is a full-time, on-site, non-exempt, grant funded position. The grant is currently funded through December 2025.

Summary of Duties:

  • Help carry out resident needs assessments and the delivery of digital navigation services to the residents living in HRI's scattered site housing.
  • Identify and assess individual residents' digital needs based on their stated goals.
  • Facilitate monthly "Tech Tables" at three HRI properties.
  • Assist residents to sign up with lowcost internet providers and enroll qualified residents in the Affordable Connectivity Program.
  • Assist in troubleshooting connectivity issues in residents' apartments when necessary.
  • Assist residents to set up computers, tablets or other devices for home use.
  • Coach residents, as necessary, to use their home internet services to meet their internet use priorities. This may include inperson, phone and online interactions, as well as referrals to sources of additional digital literacy skills training.
  • Conduct resident survey and benefits screenings to all households within assigned properties.
  • Facilitate four resident focus groups within assigned properties.
  • Attend scheduled meetings with Community Engagement Coordinators and property management staff to review referrals and assistance in delivering services to residents as needed.
  • Coordinate community engagement events and outreach efforts in the Baldwin and Mid-Cambridge neighborhoods.
  • Establish and maintain strong connections with residents throughout assigned properties and ensure that they are connected to community support and services.
  • Must be able to travel to various locations in Cambridge, MA, primarily in the Baldwin and Mid-Cambridge neighborhoods and climb stairs in some locations.

Work Environment:


This is an in-person 40-hour per week, grant funded, non-exempt position and is entitled to full employee benefits including health, dental and retirement.

This position requires travel to several sites in Cambridge, MA, primarily in the Baldwin and Mid-Cambridge neighborhoods.

Benefits:

  • 100% Health coverage
  • Dental, vision, life and disability insurance
  • 403(b) Retirement Plan with partial employer match
  • Flexible Spending Account
  • Annual time off including:
  • Three weeks of vacation
  • Two personal days per year
  • Twelve sick days
  • Holidays and three summer Fridays
  • Professional development assistance and tuition reimbursement

What we need from you:

  • High school diploma or equivalent required, some college education preferred.
  • Proficiency in Microsoft Word, Excel, and comfortable learning new software and tracking systems. Record all relevant data and referral information into HRI's QuickBase database.
  • Skilled in hardware troubleshooting and in supporting technology users.
  • Familiar with both PC and Apple operating systems.
  • Excellent telephone, online, and inperson communication skills, including the ability to establish trust with residents of varied educational, age, ability, health and cultural backgrounds, bilingual preferred.
  • Ability to provide excellent customer service, establish appropriate boundaries with residents and to demonstrate innovation and flexibility.
  • Willingness to work as part of a team promoting the program and agency's goals.
  • Exper