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Senior Examination Supervisor

2 months ago

Cambridge, Massachusetts, United States ACL Digital Full time

Position: Senior Examination Supervisor

Contract Type: 3 Months with potential for extension

Location: Onsite

Overview:

The Senior Examination Supervisor at ACL Digital is responsible for overseeing the administration of written assessments within the Testing Center. This role includes supervising and training a team of proctors, managing scheduling, and ensuring a smooth examination process for students.

Key Responsibilities:

  • Supervise and guide proctors during exam sessions, preparing necessary reports.
  • Assess weekly exam schedules to determine staffing requirements.
  • Develop and distribute weekly schedules for proctors.
  • Assist students with inquiries regarding exams and facilitate communication with faculty.
  • Monitor examination rooms throughout the testing process.
  • Act as a primary contact for proctors and students seeking clarification.
  • Enforce examination time limits and ensure compliance with procedures.
  • Provide explanations and address questions related to exam protocols and accommodations.
  • Prepare and distribute examination materials to candidates.
  • Collect and verify completed exams.
  • Ensure that examination rooms are set up to accommodate students' needs.
  • Report any technical issues with testing equipment and seek prompt resolutions.
  • Coordinate with the Assistive Technology Center for special technology needs.
  • Perform clerical duties such as managing correspondence and maintaining records.
  • Support operations at the check-in desk as required.
  • Fulfill additional responsibilities as assigned.

Required Qualifications:

  • High school diploma or equivalent.
  • Minimum of one year of experience in an academic setting.
  • At least one year of administrative experience.
  • One year of experience in customer service.

Preferred Qualifications:

  • Experience in higher education with knowledge of academic policies.
  • Strong customer service and interpersonal skills.
  • Proficient in Microsoft Office Suite, including Excel and Outlook.
  • Ability to manage sensitive and confidential information with care.
  • Capability to learn and utilize various software applications.
  • Demonstrated problem-solving skills.
  • Ability to multitask while exercising sound judgment.
  • Highly organized with a keen attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to navigate multiple buildings on campus for extended periods.
  • Physical capability to lift and move up to 50 lbs.
  • Willingness to work extended hours during peak periods.