Current jobs related to Customer Support Manager - Pleasanton, California - Workday
-
Customer Support Operations Manager
4 weeks ago
Pleasanton, California, United States Workday Full timeJoin Our TeamYour journey towards a fulfilling career starts here. At Workday, our story began with a vision to transform the enterprise software landscape. Our founders, driven by a passion for innovation, established a culture that prioritizes our people. This culture remains at the heart of our operations, emphasizing the happiness, growth, and...
-
Customer Support Specialist
4 weeks ago
Pleasanton, California, United States Workday Full timeJob OverviewPosition Summary: The Customer Support Specialist plays a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues related to the company's offerings.Key Responsibilities:Assist customers in navigating challenges associated with products or services provided by the organization.Address technical questions and...
-
Customer Support Team Lead
3 weeks ago
Pleasanton, California, United States Workday Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our global support team. As a key member of our organization, you will be responsible for providing outstanding customer support and ensuring that our customers receive the highest level of service.Key ResponsibilitiesLead a team of Application Support Analysts to...
-
Technical Support Manager
3 weeks ago
Pleasanton, California, United States Workday Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our global support team. As a key member of our organization, you will be responsible for providing outstanding customer support and ensuring that our customers receive the highest level of service.Key ResponsibilitiesLead a team of Application Support Analysts to...
-
Application Support Manager
1 week ago
Pleasanton, California, United States Workday Full timeAbout the RoleWe are seeking a highly skilled and experienced Application Support Manager to lead our Workday Application Support team. As a key member of our organization, you will be responsible for building a results-oriented team while promoting a fun and collaborative atmosphere.The ideal candidate will have a proven track record of running a technical...
-
Customer Relations Manager
3 days ago
Pleasanton, California, United States Century Communities Full timeAbout Century CommunitiesAt Century Communities, we're committed to providing exceptional customer experiences for our homebuyers. As a Customer Relations Manager, you'll play a critical role in ensuring our homeowners receive the highest level of service and support throughout their homebuying journey.Key Responsibilities:Manage all customer service and...
-
Customer Relations Manager
7 days ago
Pleasanton, California, United States Century Communities Full timeAt Century Communities, we're committed to building a thriving and rewarding career for our team members. As a Customer Relations Manager, you'll play a critical role in ensuring a positive homebuying experience for our homeowners. Your primary responsibility will be to manage all activities that involve homeowners, ensuring compliance with company policies...
-
Customer Care Manager III
2 weeks ago
Pleasanton, California, United States PulteGroup Full timeJob SummaryWe are seeking a highly skilled Customer Care Manager III to join our team at PulteGroup. As a key member of our customer service team, you will be responsible for managing escalated and large warranty issues for closed homes, including insurance and litigation. Your primary focus will be on providing exceptional customer service, ensuring...
-
Senior Customer Experience Manager
3 weeks ago
Pleasanton, California, United States Mineral Full timeAbout MineralMineral is a leading provider of HR and compliance solutions for small businesses. Our innovative platform takes the guesswork out of HR, providing a one-stop resource for everything businesses need to tackle workplace issues with confidence.Job SummaryWe are seeking a highly experienced Customer Experience Director to join our team. As a key...
-
Senior Customer Experience Manager
3 weeks ago
Pleasanton, California, United States Mineral Full timeAbout MineralMineral is a leading provider of HR and compliance solutions for small businesses. Our innovative platform takes the guesswork out of HR, providing a one-stop resource for everything businesses need to tackle workplace issues with confidence.Job SummaryWe are seeking a highly experienced Customer Experience Director to join our team. As a key...
-
Pleasanton, California, United States nuanza Full timeJob Description**Job Summary**We are seeking an experienced ERP/Customer Relationship Management Project Manager to lead the implementation of our MS Dynamics project at Nuanza.**Key Responsibilities:**Manage the project lifecycle from initiation to deliveryDevelop and execute project plans, timelines, and budgetsCollaborate with cross-functional teams to...
-
Senior Customer Service Manager
4 weeks ago
Pleasanton, California, United States PulteGroup Full timeWelcome to PulteGroup - Crafting Homes & Communities with a Dedicated TeamAt PulteGroup, we have been realizing the American Dream of homeownership for over six decades. As a FORTUNE 500 entity and a leading residential builder in the United States, we place consumer satisfaction and quality at the forefront of our mission.Our Vision at PulteGroup is to...
-
Customer Service Representative
2 weeks ago
Pleasanton, California, United States Avispa Technology Full time**Job Summary**Avispa Technology is seeking a highly skilled Customer Care Analyst to join our team. As a Customer Care Analyst, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**Manage case queue via case management system to help resolve customer requests quickly and effectively.Own...
-
Customer Experience Specialist
4 days ago
Pleasanton, California, United States Avispa Technology Full timeCustomer Care AnalystA leading enterprise software solutions company is seeking a Customer Care Analyst to join their team. The successful candidate will work closely with customers to enhance their overall user experience with the company.Key Responsibilities:Manage case queue via case management system to help resolve customer requests quickly and...
-
Customer Service Representative
4 days ago
Pleasanton, California, United States Sun Technologies Full timeJob Title: Customer Service RepresentativeAt Sun Technologies, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Manage large volumes of orders through inbound and...
-
Customer Service Representative
2 weeks ago
Pleasanton, California, United States WELLS FARGO BANK Full timeAbout This RoleWells Fargo is seeking a skilled Customer Service Representative to join our Consumer, Small & Business Banking division. As a key member of our National Branch Network, you will play a vital role in providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Engagement: Process teller transactions, share...
-
Employee Sales Support Specialist
2 weeks ago
Pleasanton, California, United States Radiant Enterprises Full timeAt Radiant Enterprises, we prioritize collaboration and diversity. Our employees are the backbone of our company, and we strive to create an inclusive environment where everyone can thrive. Sales Support / Inside Sales Role Full-time | Permanent Key ResponsibilitiesCollaborate with key account management and product management to provide exceptional...
-
Client Support Operations Leader
4 weeks ago
Pleasanton, California, United States Workday Full timeYour workdays are more fulfilling here.At Workday, our journey began with a simple conversation over breakfast. Our founders envisioned a transformative approach to the enterprise software industry, driven by a commitment to prioritize our workforce. Our Workmates understand that a robust, employee-focused, and collaborative culture is crucial for achieving...
-
Customer Service Representative
2 weeks ago
Pleasanton, California, United States Walgreens Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Associate to join our team at Walgreens. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide excellent customer service and support to customers in a fast-paced retail...
-
Customer Service Ambassador
2 weeks ago
Pleasanton, California, United States Smart Solutions Inc Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our dynamic team at Smart Solutions Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients and customers.Key ResponsibilitiesCustomer Service Delivery: Provide...
Customer Support Manager
3 months ago
At Workday, it all began with a conversation over breakfast.
When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.
And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable.Feel encouraged to shine, however that manifests:
you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique.
Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the TeamIt's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too.In fact, we run our company with that principle in mind every day:
One of our core values is fun.
Our global support team works closely with product management, development and quality assurance teams to ensure we're providing our customers with an outstanding experience.
Our roles are fast-paced and focus on analyzing challenging problems and coming up with solutions to a variety of operational critical issues, all while working to our customers' timelinesAbout the RoleCan you be responsible for an impactful team that continuously provides outstanding Customer support? Are you ready to take your knowledge of HCM, Recruiting, Talent applications, collaborating and problem solving to help your team resolve Customer issues? We have an outstanding opportunity within the Workday Support team for a person with vision, a passion for excellence and a track record of successOur Support Manager will develop a team of Application Support Analysts whose role is to dig in and come up with solutions to a variety of time sensitive, operational critical issues - it's about passion, innovation and excellence in a fast-paced and multifaceted organization These are issues such as application security issues identified by customers who are implementing or using Workday, and assisting customers who require information and support on managing Workday as it relates to cybersecurity protocols and best practices.
This position requires a self-motivated, customer-focused professional with strong follow-through who consistently keeps commitments to projects, customers, and fellow employees.
About YouBasic QualificationsAssociate Customer Support ManagerExperience in one of the following:2+ years leading a technical team, software engineering team, or a functional systems team3+ years of experience in a customer services role (consulting, services, support, account management)Customer Support Manager4+ years' experience leading a Technical Support Team, Customer Support Team, or a Functional Systems TeamOther QualificationsDemonstrable ability to collaborate and build strong relationships with customers and to engage across corporate functions (Services, Product Management, Development, QA, Operations)Ability to generate a sense of urgency and rally appropriate resourcesStrong problem solving, priority setting, facilitation, multi-tasking, and analytical skillsAbility to mentor, coach and lead a team to successPrior experience with HCM or other enterprise software applicationsAbility to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomesAbility to balance multiple priorities and communicate across diverse teams within the organizationDemonstrate resilience when faced with tight resolution timeframes and conflicting/opposing prioritiesSolid understanding of case handling and escalation processWorkday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below.
As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants.
Recruiters can share more detail during the hiring process.Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.
For more information regarding Workday's comprehensive benefits, please click here.Primary Location:
USA
CAPleasantonPrimary Location
Base Pay Range:
$133,100 USD - $199,700 USDAdditional US Location(s)
Base Pay Range:
$99,500 USD - $199,700 USDOur Approach to Flexible WorkWith Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral processSummaryLocation:
USA, CA, PleasantonType:
Full Time
