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Customer Service Ambassador
2 months ago
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our dynamic team at Smart Solutions Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients and customers.
Key Responsibilities- Customer Service Delivery: Provide friendly and professional customer service to clients and customers via in-person interactions, ensuring a positive and memorable experience.
- Issue Resolution: Respond promptly to customer inquiries, resolve issues, and escalate complex inquiries to appropriate team members, ensuring timely and effective resolution.
- Product Information and Support: Assist customers with product information, order processing, billing inquiries, and service requests, providing accurate and helpful information.
- Customer Record Management: Maintain accurate customer records and documentation using CRM software, ensuring up-to-date and secure information.
- Team Collaboration: Collaborate with other team members to ensure seamless communication and coordination, promoting a positive and supportive team environment.
- Continuous Improvement: Identify opportunities to improve customer satisfaction and suggest process improvements, contributing to the growth and development of our customer service team.
- Education: High school diploma or equivalent; college coursework or degree is a plus.
- Experience: Previous experience in customer service, retail, hospitality, or a related field is preferred but not required.
- Communication Skills: Excellent communication skills, both verbal and written, with a customer-focused approach.
- Problem-Solving Skills: Strong problem-solving skills and the ability to handle customer inquiries and complaints effectively.
- Technical Skills: Proficiency in Microsoft Office Suite and familiarity with CRM software is desirable.
- Work Style: Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Attitude and Work Ethic: Positive attitude, strong work ethic, and willingness to learn and grow.
- Opportunity for Growth: Opportunity to gain valuable experience in customer service and develop transferable skills.
- Collaborative Environment: Collaborative and supportive team environment with opportunities for growth and advancement.
- Competitive Compensation: Competitive compensation and benefits package.
- Diverse Projects: Exposure to diverse projects and clients across various industries.