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Account Manager

3 months ago

Lakeland, Florida, United States USA DeBusk, LLC Full time
Classification: ExemptDepartment: Industrial ServicesReports to: Branch Manager

Company Profile:USA DeBusk is a best-in-class mechanical and industrial cleaning services provider specializing in servicing the downstream energy market. We offer the full suite of maintenance and turnaround services including hydro blasting, hydro cutting, hydro excavation, chemical cleaning, PEPTM polymer extraction service, vacuum services, tank cleaning, degassing/vapor control, FCC catalyst handling and transportation, and specialty turnaround services. Founded in 2012, USA DeBusk currently has field offices in 24 cities and continues to provide services internationally.

Summary/Objective: The Account Manager will be accountable for overseeing all crew members on local job sites. The Account Manager is responsible for proactively managing and retaining relationships with new and existing customers, promoting all service lines performed by USA Debusk LLC (USAD). The Account Manager will ensure work scope is performed safely and completed in a satisfactory manner in accordance with USAD and customer standards.

Responsibilities:
  • Follow and promote USAD Safety Standards.
  • Establish, develop, and maintain relationships with local customers at plant level.
  • Oversee and mentor crew leaders and members, work a flexible schedule, extended work hours associated with overnight and extended travel.
  • Must be willing to work in industrial environments and adverse weather conditions.
  • Present, promote and sell all service lines to existing prospective customers.
  • Visit customer sites on a regular basis which will require a significant amount of travel.
  • Ensure purchase orders are acquired before work begins.
  • Verify work tickets are complete and coincide with purchase orders.
  • Expedite the resolution of customer problems and complaints to maximize satisfaction.
  • Achieve agreed upon sales targets and outcomes within schedule.
  • Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
  • Keep abreast of best practices and promotional trends.
  • Continuously improve through feedback, follow-up with management on any employee, client, or work issues.
  • Knowledge of the local industry, safety, and compliance regulations.
Qualifications:
  • High School Diploma.
  • Minimum 3 year's experience in a supervisory role in a related industry, experience in sales a plus.
  • Interpersonal communication, written and oral presentation skills.
  • Professional presentation, is confident in ability to promote service lines and manage work.
  • Organizational skills—able to prioritize responsibilities.
  • Sound decision making, dependability, strong leadership, coaching, active listening, team, and interpersonal skills.
  • Microsoft Office Suites computer skills.
  • Build and maintain strong, long-lasting customer relationships.
  • Partner with customer to understand their business needs and objectives.

Physical Demands:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.