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Human Resources Representative
3 months ago
We have the assets, the talent, the drive and the financial strength to provide attractive and rewarding careers of our employees. We encourage you to take the time to explore the opportunity to advance your career at Freeport-McMoRan.
This position has the possibility to work remotely up to 100% of the time. The position will require occasional travel to the Phoenix corporate offices and/or site locations. This position may be performed anywhere in the U.S. except California, Connecticut, Illinois, Kansas, Kentucky, Massachusetts, Michigan, New Hampshire, New York, North Carolina, Oklahoma and South Carolina. Additional states may be excluded from remote work based on business factors. Should the positions shift to in-office work in the future, the company will offer relocation benefits at that time should the position meet the established eligibility for these benefits.
Description
First line of contact for company employees, dependents, potential new hires, pension participants and retirees addressing a variety of questions/needs. Use strong interpersonal skills to handle/document multiple tasks and systems simultaneously. Make quick, accurate decisions using systems, FAQs and independent judgement to resolve/escalate customer issues. Responsible for meeting performance targets. Must use discretion, demonstrate integrity and maintain employee confidentiality.
Primarily responsible for accurately responding to inquiries and requests about employee benefit programs, human resources policies, employment applications, payroll, and network access/password issues through calls, email, mail, and fax. Provide positive customer service with effective verbal and written communication skills.Analyze employees' needs, aiming to provide first call resolution, and exercise good judgement before referring to other tiers or departments and online resources.Maintain proactive contact with customers to ensure awareness of status until resolution. Perform outbound calls to employees during special projects to ensure awareness. Accurately document, route and escalate issue tickets.Thouroughly review returned applications for retirement, change in status, education assistance, etc. and follow up with applicant to complete or collect missing information before sending on for final processing.Perform Leave Management Intake calls, thoroughly informing the employee of process and expectations.Assist Tier II teams with day-to-day tasks pertaining to Benefits, Retirement, Verification of Employment, Leave Management, etc. Support and back up other team members in their daily activities. Support and sustain positive work environment that fosters team performance through own work and behavior.Perform data look up and entry in various HR administration systems (Tickets, SAP, SuccessFactors, etc.).Perform peer audits of data entry tasks to ensure accuracy. Track and provide immediate feedback to peers for correction. Update supervisor/manager of trends.Make recommendations for process improvements and draft change documentation.Project work as determined by supervisor to support other team's projects, company initiatives, etc.Perform other duties as requested.
Qualifications
Minimum Requirements:
One (1) year of experience as a customer service representative in a service center or similar positionWorking knowledge of Microsoft Office Word, email, spreadsheet and presentation applicationsExcellent customer service skillsStrong verbal and written communication skillsAbility to demonstrate empathy and build rapport with customersDemonstrated ability to make quick and accurate decisionsAbility to identify and communicate opportunities for process improvementSkilled in collaborative work efforts within a team environmentStrong organizational skills and detailed orientedSkilled in general computer and phone technology/applicationsAbility to solve simple and moderately complex problemsAbility to quickly learn new technology applicationsAbility to multi-task using multiple applicaitons and technologies
Preferred Qualifications:
High school diploma or equivalentBachelor's degree in Human Resources, or related discipline and one (1) year experience in Human ResourcesExperience in an HR Shared Services environmentKnowledge of general service center operations and inquiry management processes in high volume service center environmentKnowledge of general HR functions, processes and operationsProficient in use of SAP and Microsoft OfficeBilingual in English/SpanishExperience with benefit plans, pension plans, leave managementExperience with SuccessFactors, Business Objects, SharePointFamiliar with HIPAA regulations
Criteria/Conditions:
Position is in a busy, non-smoking office located in Phoenix, AZ. Location requires mobility in an office environment; each floor is accessible by an elevator and internal staircase.Freeport-McMoRan promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing as allowed by applicable state laws.
At Freeport, we are committed to providing an employment package that recognizes excellence, rewards value and impact, and encourages safe production. Benefits and compensation are foundational elements of this package, along with career development opportunities, job progression and a culture supported by our core values, among others. Learn more at: FCX Jobs - Working Here
Benefits:
We provide an industry-leading benefits package with some of the lowest cost to employees - offering health, wellness, life insurance, paid time off, retirement savings and more. These benefits are available to you and your dependents starting day one. Our comprehensive benefits program is important to how we support the health and wellness of employees and their families. For further benefits information please click here: Benefits Details
Compensation:
The estimated pay range for this role is currently $ $26.00/hour. This range reflects base salary only and does not include bonus payments, benefits or retirement contributions. Actual base pay is determined by experience, qualifications, skills and other job-related factors. This role is eligible for additional discretionary and incentive payment considerations based on company and individual performance. More details will be shared during the hiring process. To view an example of a Total Rewards Estimate for this role click here: Total Rewards Estimate
Safety / Work Conditions:
Candidates will be required to participate in a post-offer, pre-employment medical examination for the following positions which may have essential job duties that can impact both their own safety and the safety of others:
Site-based positions, or positions which require unescorted access to site-based operational areas, which are held by employees who are required to receive MSHA, OSHA, DOT, HAZWOPER and/or Hazard Recognition Training; or Positions which are held by employees who operate equipment, machinery or motor vehicles in furtherance of performing the essential functions of their job duties, including operating motor vehicles while on Company business or travel (for this purpose "motor vehicles" includes Company owned or leased motor vehicles and personal motor vehicles used by employees in furtherance of Company business or while on Company travel).
Equal Opportunity Employer
Please be advised that Freeport-McMoRan will never request payment for job-related expenses from applicants. If you receive any suspicious emails, please disregard them, and report the incident to
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