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DUNKIN - Assistant Manager

3 months ago

Baldwin Park, California, United States Dunkin' Full time

Assistant Restaurant Manager at Dunkin'

We are looking for an Assistant Restaurant Manager to join our team at Dunkin'. As an Assistant Restaurant Manager, you will be responsible for supporting the Restaurant Manager, Shift leaders, and the team. Your primary role will include overseeing floor operations, Brand Training programs, and ensuring operational excellence.

Responsibilities Include:

  • Able to perform all responsibilities of restaurant team members
  • Lead team meetings alongside the Restaurant Manager
  • Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff
  • Ensure Brand standards, recipes, and systems are executed
  • Create and maintain a guest-focused culture in the restaurant
  • Review guest feedback results and implement action plans to drive improvement
  • Communicate restaurant priorities, goals, and results to restaurant team members
  • Execute new product rollouts including training, marketing, and sampling
  • Maintain a safe, secure, and healthy environment
  • Control costs to help maximize profitability
  • Complete inventory on a periodic basis
  • Create and maintain a positive guest experience
  • Manage cash over/short in the restaurant
  • Engage with Dunkin' Brands Field Operations team

Management Responsibilities Include:

  • Recruit, hire, onboard, and develop restaurant team members
  • Assist team and shift lead performance appraisal process
  • Coach restaurant team members to drive sales and improve profitability

Education/Experience:

  • Basic computer skills
  • Fluent in spoken and written English
  • Previous leadership experience in retail, restaurant, or hospitality

Key Competencies:

  • Good analytical skills and business acumen
  • Works well in a fast-paced team environment
  • Demonstrates honesty and positivity
  • Willingness to learn and embrace change
  • Ability to train and develop a team
  • Guest-focused
  • Time Management
  • Problem-solving
  • Motivating others

Physical Demands/Working Conditions:

  • Standing on feet
  • Repetitive motion including bending, stooping, and reaching
  • Lifting packages (if applicable)
  • Working in a small space
  • Wearing a headset (if applicable)

Requirements:

  • Previous fast food/quick service restaurant experience required
  • Top-notch customer service skills
  • Strong verbal and written communication skills
  • Excellent leadership skills
  • Works well under pressure and is able to multi-task
  • Financial literacy and analytical/problem-solving skills
  • Ability to lift 50 lbs
  • Must submit to a background check
  • Previous management experience required

About Dunkin':

Established in 1950, Dunkin' is a global leader in baked goods and coffee, serving millions of customers daily. We offer a wide variety of donuts, coffee beverages, bagels, and breakfast sandwiches. As a locally owned Dunkin' franchise, we provide a vibrant and energetic work environment where you can engage with loyal customers daily.

Apply now to be part of our team