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General Manager

3 months ago

Orlando, Florida, United States West Colonial Foods LLC Full time
Job Description

Job Description

DB Florida Management LLC owns and operates a network of Dunkin Restaurants in Orlando and Ocala Florida. We are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day.

Join our team today

Benefits:
Flexible schedule
Paid time off
Dental insurance
Health insurance
Vision insurance
Employee discount
Paid training

Job description
General Manager - Dunkin'


At Dunkin, we're more than just a coffee shop – we're a vibrant community where every employee can thrive and grow.

Our Core Values are built on a foundation of teamwork, endless opportunities, and a passion for serving our guests.

When you join Dunkin, you become part of a family that supports your career development, fosters a culture of inclusivity, and fuels your passion for making each day better with a smile and a cup of our world-famous coffee.

Are you a highly skilled and motivated individual with a passion for the food and beverage industry? Do you thrive in a fast-paced and dynamic environment? If so, we have an immediate opportunity for you to join our team as a General Manager at Dunkin'

DB Florida
Management traces its roots back to March of 2017 when it made its bold entry
into the central Florida market. Founded with a vision to revolutionize the QSR
industry with its focus on the Dunkin' brand, DB Florida Management swiftly
gained traction, establishing its presence with a commitment to excellence and
innovation.

In its inaugural year, DB Florida Management embarked on a journey of growth and
expansion, setting the stage for its remarkable trajectory. Despite the
competitive market environment, the company's strategic approach and dedication
to customer satisfaction propelled it forward, enabling it to double in size
within a short span of time.

With an unwavering focus on providing unparalleled service and fostering strong
relationships with staff and customer base, DB Florida Management quickly
solidified its position as a trusted leader in the industry. The company's
relentless pursuit of excellence, coupled with its adaptability to changing
market dynamics, has been instrumental in its success.

Over the years, DB Florida Management has continued to evolve and innovate, staying
ahead of the curve to meet the evolving needs of its expanding customer base.
Today, boasting 18 locations across central Florida, DB Florida Management
stands as a testament to its commitment to growth, sustainability, and
delivering exceptional value to its clients.

As DB Florida Management looks towards the future, it remains steadfast in its mission to redefine
standards of excellence in management services. With a rich history of
achievements and a strong foundation built on integrity, professionalism, and
innovation, DB Florida Management is poised to continue its journey of success
and make a lasting impact in the central Florida market and beyond

Responsibilities:
Hire, train, and develop employees
Communicate job expectations to the team
Plan, monitor, appraise, and review job performance
Provide coaching and feedback; discipline when appropriate
Create and maintain a guest-first culture
Ensure appropriate staffing levels for exceptional guest service
Maintain a safe, secure, and healthy environment
Ensure brand standards and systems are executed
Control costs to maximize profitability
Execute marketing promotions and new product roll-outs
Set sales goals and track results

Skills and Qualifications:
Fluent in English
Math and financial management
Restaurant, retail, or supervisory experience
At least 18 years of age (where applicable)
High School diploma or equivalent

Competencies:

Great Focus:
Understands and exceeds guest expectations
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction
Resolves guest concerns

Passion for:
Sets and maintains high standards for self and others
Consistently meets or exceeds goals
Contributes to the overall team performance
Sets and prioritizes important goals
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from others

Problem Solving and Decision Making:
Identifies and resolves issues and problems
Uses information to make decisions and solve problems
Identifies root cause of problems and implements solutions
Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:
Develops and maintains relationships with the team
Operates with integrity and treats others with respect
Encourages collaboration
Leads others and negotiates effectively

Building Effective Teams:
Identifies and communicates team goals
Monitors progress and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee's strengths and accomplishments
Listens to others and seeks mutual understanding

Conflict Management:
Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts and consistency
Escalates issues as appropriate

Developing Direct Reports and Others:
Works collaboratively with employees to create development plans
Regularly discusses progress, reviews performance, and adjusts plans
Provides challenging assignments for development
Uses coaching and feedback to improve performance
Identifies training needs and supports development opportunities

Business and Financial Acumen:
Understands guest and competition
Approaches situations with innovation
Has a working knowledge of profit and loss
Understands and manages key performance measures


Company Description At Dunkin, we're more than just a coffee shop – we're a vibrant community where every employee can thrive and grow.

Our Core Values are built on a foundation of teamwork, endless opportunities, and a passion for serving our guests.

When you join Dunkin, you become part of a family that supports your career development, fosters a culture of inclusivity, and fuels your passion for making each day better with a smile and a cup of our world-famous coffee.

Company Description


At Dunkin, we're more than just a coffee shop – we're a vibrant community where every employee can thrive and grow.

Our Core Values are built on a foundation of teamwork, endless opportunities, and a passion for serving our guests.

When you join Dunkin, you become part of a family that supports your career development, fosters a culture of inclusivity, and fuels your passion for making each day better with a smile and a cup of our world-famous coffee.

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