Current jobs related to Payments Business Support Engagement lead - Riverwoods, Illinois - NTT DATA

  • Lead Business Analyst

    3 days ago

    Riverwoods, Illinois, United States Discover Full time

    Discover: A Brighter Financial FutureAt Discover, we're committed to helping millions of people achieve a brighter financial future. As a Lead Business Analyst, you'll play a critical role in shaping our digital banking and payments solutions.Key Responsibilities:Formulate system scopes and objectives aligned with business plans and industry...

  • Lead Business Analyst

    16 hours ago

    Riverwoods, Illinois, United States Discover Full time

    Discover: A Brighter Financial FutureAt Discover, we're committed to helping millions of people achieve a brighter financial future. As a Lead Business Analyst, you'll play a critical role in shaping our digital banking and payments solutions.Key Responsibilities:Formulate system scopes and objectives aligned with business plans and industry...

  • HR Business Risk Lead

    3 weeks ago

    Riverwoods, Illinois, United States Discover Full time

    Join Our Team:At Discover, we believe in the power of meaningful work from the very first day. Our culture thrives on collaboration, guided by our core principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We are committed to fostering your growth and empowering you to make a significant impact in the world of digital banking and...

  • Business Strategy Support Specialist

    1 day ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Job SummaryDiscover Financial Services is seeking a highly skilled Business Strategy Support Specialist to join our team. As a key member of our organization, you will play a critical role in supporting the Senior Manager and Chief of Staff in driving business growth and mitigating risk.This is a unique opportunity to leverage your analytical and...

  • Lead Application Engineer

    2 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Explore a rewarding career with Discover.At Discover, you will engage in impactful work from the outset. Our team-oriented culture is founded on three essential principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We genuinely want you to thrive and contribute to a leading digital banking and payments organization. Your individuality...

  • Medical Writing Lead

    6 days ago

    Riverwoods, Illinois, United States Cognizant Full time

    Oracle Integration Cloud LeadCognizant Technology Solutions is seeking a highly skilled Oracle Integration Cloud Lead to join our team of IT professionals in a permanent role.As a key member of our Enterprise Platform Services (EPS) unit, you will assist our clients in navigating today's digital shift. Our expertise spans the entire Oracle Stack, from...

  • Lead IT Internal Auditor

    4 weeks ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A Brighter Future.At Discover, you'll engage in impactful work from your very first day.Our team-oriented culture is founded on three core principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We genuinely want you to develop and make a significant impact at one of the world's foremost digital banking and payments firms. We...

  • Lead Application Engineer

    4 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Discover. A brighter future.At Discover, you will engage in impactful work from the very start. Our team-oriented culture is founded on three essential principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We genuinely encourage your growth and aim for you to make a significant impact at one of the leading companies in digital banking...

  • Lead Application Engineer

    4 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Explore a Promising Career Path.At Discover, you will engage in impactful work from the outset. Our inclusive culture is founded on three essential principles: We Strive for Excellence, We Improve Continuously, and We Achieve Together. We genuinely mean it — we are committed to your growth and to making a difference at one of the premier digital banking...

  • Lead Application Engineer

    2 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Explore a rewarding career with Discover.At Discover, you will engage in impactful work from the very beginning. Our culture thrives on three fundamental principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We genuinely value your individuality, providing you with the opportunity to excel.Build your future with us, while contributing...

  • Oracle Integration Cloud Lead

    6 days ago

    Riverwoods, Illinois, United States Cognizant Full time

    Oracle Integration Cloud LeadCognizant Technology Solutions is seeking an experienced Oracle Integration Cloud Lead to join our team of IT professionals in a permanent role. As a key member of our Enterprise Platform Services (EPS) unit, you will assist our clients in navigating today's digital shift.Our expertise spans the entire Oracle Stack, from...

  • Lead Application Engineer

    4 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Discover. A brighter future.At Discover, you will engage in impactful work from the outset. Our team-oriented culture is founded on three core principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We genuinely value your individuality, providing you with the opportunity to excel.Join us in shaping the future, as you help millions...

  • Enterprise Architecture Lead

    3 weeks ago

    Riverwoods, Illinois, United States Discover Full time

    Job SummaryDiscover is seeking a highly skilled Principal Application Architect to lead the charge in driving technology strategy and technical capabilities for our application ecosystem. As a key member of our team, you will leverage your deep understanding of business processes and technical building blocks to design application architecture that balances...

  • Lead Application Engineer

    2 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Explore a rewarding career with Discover.At Discover, we believe in the power of meaningful work from the very first day. Our workplace culture thrives on three fundamental principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We are committed to your growth and to making a significant impact at one of the foremost digital banking and...

  • Business Risk Analyst

    6 days ago

    Riverwoods, Illinois, United States Discover Full time

    About the RoleWe are seeking a highly skilled Business Risk Analyst to join our team at Discover. As a Business Risk Analyst, you will play a critical role in ensuring the effective management of business risk across the organization.Key ResponsibilitiesProvide centralized support for committee processes and content production, including coordination with...

  • Strategic Business Support Specialist

    2 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Strategic Business Support Specialist to join our team at Discover Financial Services. This is a critical role that requires a strong understanding of business operations and the ability to provide exceptional support to our senior leadership team.Key ResponsibilitiesPresentation Development: Develop...

  • Strategic Business Support Specialist

    2 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Strategic Business Support Specialist to join our team at Discover Financial Services. As a key member of our organization, you will provide critical support to our C-suite executives and other senior leaders, handling high-exposure and time-sensitive information with discretion and...

  • Lead Application Architect

    4 weeks ago

    Riverwoods, Illinois, United States Discover Full time

    Job OverviewAt Discover, we cultivate an environment where diversity, teamwork, and collaboration are paramount. Our commitment to our employees and customers has earned us numerous accolades. We hold our employees in high regard at Discover, making it an exceptional workplace. Play a pivotal role in assisting millions of consumers in achieving a more secure...

  • Lead Mobile Solutions Engineer

    4 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Shape the Future with Us.At Discover Financial Services, you will engage in impactful work from the very start. Our inclusive environment is founded on three key principles: We Strive for Excellence, We Embrace Continuous Improvement, and We Achieve Success Together. We genuinely want you to develop and make a significant impact at one of the premier digital...

  • Lead Application Architect

    4 weeks ago

    Riverwoods, Illinois, United States Discover Full time

    Job Overview:At Discover, we foster a culture that emphasizes diversity, teamwork, and collaboration. Our commitment to our employees and customers has earned us numerous accolades. We deeply value our workforce at Discover, making it an exceptional workplace. As a pivotal contributor, you will assist millions of consumers in achieving a more secure...

Payments Business Support Engagement lead

3 months ago

Riverwoods, Illinois, United States NTT DATA Full time
Job DescriptionReq ID: 280906

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Payments Business Support Engagement lead to join our team in Riverwoods, Illinois (US-IL), United States (US).

Job Duties and Responsibilities:
  • L1 & L2 business support for Core Payment Platform application & processes - Payment Authorizations, Disputes, Settlement, e-Wallets and Fraud management.
  • Follow standard SOPs to execute business critical payment processes in production.
  • Perform active monitoring, follow-up, and resolution of application/transaction/platform health using monitoring solutions like Splunk and proactive Service Now tickets.
  • Research and resolve production incidents, change requests, other general enquiries from business users and client account executives.
  • Act as an effective liaison between Technology & Business users by seamlessly translating Technology and Business terms between the groups.
  • Manage and coordinate with a 24x5 support team offshore which is an extended arm for the onsite functions.
  • Provide On call support on a rotational basis over the weekend for critical production incidents.
  • Prepare reports (Daily/Monthly/Weekly/Ad hoc) and dashboard for business leaders and senior management.
  • Create and maintain knowledge items, project runbook, and training & succession plans.
  • Drive Operational and Process efficiency and mitigate business impact through continuous improvement & automation ideas.
  • Be a thought leader in ensuring quality of service, exceeding KPI performance and in proactively identifying and resolving business problems.
  • Skills
  • 10+ years of experience in Financial Services Business Domain specifically working on Payments Platforms with knowledge of but not limited to Payment Authorizations, Disputes, Settlement, e-Wallets, and Fraud management.
  • Experienced in using Splunk Dashboard, monitoring and resolving Splunk alerts.
  • Experienced in using Service Now for Service Management to be able to successfully handle tickets - Incidents, requests, and problems.
  • Experienced in writing stored procedures and querying Database tables - Oracle, SQL, and Mainframe DB2
  • Experienced in monitoring batch jobs in Mainframes & Linux environments.
  • Experienced in run queries in Snowflake.
  • Experienced in using AppD APM in extracting & analyzing transactional data.
  • Excellent Verbal and Written communication skills
  • Candidates should possess these key capabilities.
  • Ability to navigate the organization and collaborate across locations.
  • Ability to lead a support team and achieve results through others.
  • Ability to build relationships across various levels of the organization.
  • Ability to cultivate effective working relationships and empower others.
  • Ability to quickly adapt to a changing environment.
  • Ability to coach and mentor others, particularly new employees
  • Ability to foster innovation, encourage diversity of thought, and incorporate new ideas.
  • Strong communication skills, both verbal and written
Basic Qualifications:

8+ years of experience in:
  • Cards and Payments
  • Splunk
  • Snowflake
  • Oracle
#INDFSINS

#INDAPPS

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.