Call Center Representative

2 weeks ago


Manhasset, New York, United States Smile Services of New York Full time

About Us:

Smile Services of New York is a leading dental office dedicated to providing exceptional oral care and personalized treatment to our valued patients.

With a strong commitment to patient satisfaction, we strive to create a warm and welcoming environment that promotes dental health and overall well-being.


As a Patient Care Representative, you will play a vital role in driving sales and revenue growth by reaching out to leads and converting them into patients for our dental treatment plans.


Your primary responsibilities will include:

  • Initiating outbound calls to potential patients who have expressed interest in our dental services.
  • Engaging patients in informative and persuasive conversations to promote our various dental treatment plans.
  • Providing detailed information about our services, including treatments, and procedures to help potential patients make informed decisions.
  • Effectively addressing any questions or concerns raised by patients regarding our dental services.
  • Demonstrating excellent communication and interpersonal skills to build rapport and trust with patients.
  • Documenting all interactions and maintaining accurate records of patients and sales activities in our CRM system.
  • Collaborating with the sales and marketing team

Qualifications:

  • Proven experience in sales or customer service
  • Familiarity with dental terminology and procedures is a plus.
  • Exceptional interpersonal and communication skills.
  • Strong persuasion and negotiation abilities.
  • Strong organizational and multitasking abilities.
  • Proficient computer skills and experience with dental practice management software and Excel
  • Ability to maintain confidentiality and handle sensitive information with professionalism.
  • Positive attitude and the ability to work well in a team environment.
  • Professional appearance and excellent customer service skills.

Benefits:

  • Competitive Bonuses for High-Performing Representatives
  • Opportunities for professional development and growth.

How to Apply:

If you are interested in joining our team as a Patient Care Representative, please submit your resume describing your qualifications.

Thank you for your interest in joining our dental office team

Job Type:
Part-time

Pay:
$ $20.00 per hour

Experience level:

  • 1 year

Shift:

  • Day shift
  • Evening shift

Supplemental pay types:

  • Bonus opportunities
  • Performance bonus

Weekly day range:

  • Every weekend
  • Monday to Friday

Work setting:

  • Call center
  • Inperson
  • Office

Ability to Commute:

  • Manhasset, NY required)

Work Location:
In person

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