Patient & Customer Experience Specialist

2 weeks ago


Manhasset, United States Northwell Health Full time

Supports inter-departmental functions to provide optimal patient and customer experience. Fosters and maintains relationships with key stakeholder leaders and teams to ensure patient and family centered care culture, care delivery and hospitality.Job Responsibility
- Role models Culture of C.A.R.E. and patient-centered organizational values.
- Maintains ongoing communication with patients, families and team members.
- Supports the development, implementation and evaluation of patient/customer experience-based programs, projects and improvements.
- Gathers key information to prepare presentations, documents and reports.
- Demonstrates basic understanding of how to collect and interpret patient experience feedback, data and performance metrics.
- Collaborates with site-based leadership to promote and sustain patient experience strategic plan.
- Participates in patient/customer experience improvement effofts; provides support for meetings and events.
- Coordinates educational and training programs aimed at engaging team members in patient/customer experience culture.
- Provides emotional support to patients, families, visitors and team members (ie during rounding, phone calls and/or other interactions).
- Performs service recovery, follows policies/procedures regarding concern and complaint management, escalates to leadership, when appropriate.
- Operates under general guidance and work assignments are varied in complexity and may require interpretation and independent decisions on course of action.
- Performs related duties as required.
- All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification
- Bachelor's Degree required, or equivalent combination of education and related experience.
- 1-3 years of relevant experience, required.
- **Additional Salary Detail**

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).



  • Manhasset, United States Northwell Health Full time

    Job Description Job Description Supports inter-departmental functions to provide optimal patient and customer experience. Fosters and maintains relationships with key stakeholder leaders and teams to ensure patient and family centered care culture, care delivery and hospitality. Job Responsibility Role models Culture of C.A.R.E. and patient-centered...


  • Manhasset, United States Sovos Compliance Full time

    We are looking to immediately fill an open full-time Customer Service Specialist role. In this position, you will be an integral member of one of our customer service teams, directly supporting our clients' daily business operations and enabling thei Customer Service, Customer Service Specialist, Business Operations, Specialist, Technology, Retail,...


  • Manhasset, New York, United States Sovos Compliance Full time

    Join Our Team as a Customer Service Specialist! Play a vital role within one of our customer service teams Provide direct support for our clients' daily business operations Contribute to enhancing their customer service experience Opportunity to work in a dynamic environment


  • Manhasset, United States Sovos Compliance Full time

    **Build your future with Sovos.** If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than...


  • Manhasset, United States Sovos Compliance Full time

    Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just...


  • Manhasset, United States MRO Full time

    MRO Corporation, a market leader of disclosure management solutions for healthcare organizations, has an opening for a person to work in the healthcare sector supporting disclosure management services. The ROI Medical Records Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient...


  • Manhasset, United States MRO Full time

    MRO Corporation, a market leader of disclosure management solutions for healthcare organizations, has an opening for a person to work in the healthcare sector supporting disclosure management services.The ROI Medical Records Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient...

  • Import Specialist

    3 weeks ago


    Manhasset, United States AppleOne Employment Services Full time

    International logistics and freight forwarding company in the Manhasset, NY area is seeking an experienced Air and Ocean Import Specialist.Responsibilities include but not limited to:Process and manage our clients Purchase Orders and documentation related to customs clearance,Communicate clearly and effectively with origin teams, SSL, Airlines and customers...

  • Import Specialist

    3 weeks ago


    Manhasset, United States AppleOne Employment Services Full time

    International logistics and freight forwarding company in the Manhasset, NY area is seeking an experienced Air and Ocean Import Specialist.Responsibilities include but not limited to:Process and manage our clients Purchase Orders and documentation related to customs clearance,Communicate clearly and effectively with origin teams, SSL, Airlines and customers...

  • Sales Specialist

    1 month ago


    Manhasset, United States rag & bone Full time

    From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry...


  • Manhasset, United States Promet Physical Therapy P C Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryEmployee discountsJob descriptionOur Mission: Inspiring Others to Achieve Their Full Potential.Our Rules of Engagement:1) Win the Moment2) Pick Each Other Up3) Inspire OthersWe are dedicated to being pioneers in our profession, providing a physical therapy experience like no other. Empathy, compassion,...


  • Manhasset, New York, United States Promet Physical Therapy P C Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryEmployee discountsJob descriptionOur Mission: Inspiring Others to Achieve Their Full Potential.Our Rules of Engagement:1) Win the Moment2) Pick Each Other Up3) Inspire OthersWe are dedicated to being pioneers in our profession, providing a physical therapy experience like no other. Empathy, compassion,...

  • Resales Specialist

    2 weeks ago


    Manhasset, United States The RealReal Full time

    The RealReal is the world's largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee...

  • Patient Transporter

    2 weeks ago


    Manhasset, United States Northwell Health Full time

    **Job Description**: Escorts or transports patients within facility. Records patient movement in transport tracking system. Picks-up and delivers materials and equipment. Assists in performing duties related to specialty areas of assignment. Job Responsibility - Cleans, maintains, and operates transport equipment and operates elevators to move or escort...


  • Manhasset, New York, United States Northwell Health Full time

    Req Number 128565Job DescriptionProvides direct care as assigned for a designated group of patients. Performs functions requiring skill and competence such as, but not limited to phlebotomy, EKG, obtaining specimens and cultures, activities of daily living, simple wound dressings and vital signs. Shares accountability for quality patient outcomes.Job...


  • Manhasset, New York, United States Northwell Health Full time

    Req Number 128565Job DescriptionProvides direct care as assigned for a designated group of patients. Performs functions requiring skill and competence such as, but not limited to phlebotomy, EKG, obtaining specimens and cultures, activities of daily living, simple wound dressings and vital signs. Shares accountability for quality patient outcomes.Job...


  • Manhasset, United States Northwell Health Full time

    Supervises personnel responsible for the daily operations as they relate to Hospital access services departments/programs. Coordinates efforts among clinical personnel, case managers, administrative and support staff as needed. Job Responsibility Promotes Patient Access Services department goals by selecting, motivating, and training capable team members....


  • Manhasset, United States Mount Sinai Full time

    **Description** Patient Coordinator-Multispecialty-Manhasset, NY-Full Time, Day-Offsite** The Offsite Patient Coordinator greets and establishes first contact with patients. This individual confirms and updates patient demographics, performs scheduling and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they...


  • Manhasset, United States Northwell Health Full time

    **Job Description**: Provides direct care as assigned for a designated group of patients. Performs functions requiring skill and competence such as, but not limited to phlebotomy, EKG, obtaining specimens and cultures, activities of daily living, simple wound dressings and vital signs. Shares accountability for quality patient outcomes. Job Responsibility -...


  • Manhasset, United States Northwell Health Full time

    Provides direct care as assigned for a designated group of patients. Performs functions requiring skill and competence such as, but not limited to phlebotomy, EKG, obtaining specimens and cultures, activities of daily living, simple wound dressings and vital signs. Shares accountability for quality patient outcomes. Job Responsibility - Assists with the...