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Customer Care Representative
3 months ago
Customer Care Representative Position at Power Technology Company in Apex, NC
Accentuate Staffing is in search of a temporary Customer Care Representative to join a well-known power technology company in Apex, NC. This is a fantastic opportunity to be the main point of contact for handling products, services, and delivery dates, all while ensuring utmost customer satisfaction.
Responsibilities:
- Addressing a wide range of customer inquiries through various channels promptly and professionally.
- Providing customers with details about products, pricing, and services.
- Inputting and managing accurate customer orders utilizing diverse software applications.
- Resolving various customer complaints and concerns with empathy and understanding.
- Collaborating with different departments to offer precise and timely information to customers.
Requirements:
- Previous experience in customer service within a manufacturing environment.
- Experience in B2B customer service, including order processing, order tracking, and product pricing.
- Familiarity with order processing software platforms.
- Possession of an Associates degree.
- Excellent written and verbal communication skills.
- Ability to work effectively in a fast-paced team setting.
- Strong prioritization and multitasking abilities with keen attention to detail.
- Ability to demonstrate empathy and patience in customer interactions.
- Proficiency in using computer systems and technology.
Critical Competencies:
- Customer Focus: Dedicated to meeting customer expectations, obtaining customer feedback for product and service enhancements, and building strong customer relationships.
- Collaborative Team Player: Actively seeks input from others and involves them in decision-making processes.
- Humility: Self-aware, open to self-improvement opportunities.
- Interpersonal Influence: Proficient in active listening, effectively resolves conflicts, and collaborates across teams.
- Trustworthy: Builds trust through transparency and integrity.
Technical Learning:
- Quick to grasp technical concepts, eager to acquire new skills and knowledge, excels in learning about industry-specific topics and technical advancements.