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Customer Service Representative

2 months ago

Apex, North Carolina, United States Novanta Full time

Unlock Your Potential in a Dynamic Customer Service Role

At Novanta, we're committed to delivering exceptional customer experiences that drive business growth and success. As a Customer Care Representative, you'll play a vital role in achieving this goal by providing top-notch support to our customers.

About the Role

This is a fantastic opportunity to join our team and contribute to the success of our customers. As a Customer Care Representative, your primary responsibility will be to provide exceptional customer service, ensuring that our customers receive timely and professional support for their products, services, and delivery dates.

Key Responsibilities

  • Handle a broad range of customer inquiries via multiple channels in a timely and professional manner.
  • Provide product, pricing, and service information to customers.
  • Enter and maintain accurate customer orders using various software applications.
  • Resolve a broad spectrum of customer complaints and issues with empathy and understanding.
  • Collaborate cross-functionally to provide accurate and timely information to customers.

Requirements

  • Excellent communication skills, both written and verbal.
  • Ability to work well with others in a busy and dynamic team environment.
  • Ability to prioritize and multitask effectively while being detail-oriented and organized.
  • Demonstrate empathy and patience when dealing with customers.
  • Proficiency in using computers and technology.
  • Customer Focus - Dedicated to meeting the expectations and requirements of internal and external customers.
  • Collaborative Team Player - Collaborative, Humility, Interpersonal Influence, and Trustworthy.
  • Technical Learning - Quick to learn new skills and knowledge.

What We Offer

Novanta is an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.