Customer Service Representative

5 days ago


Apex, North Carolina, United States Brian Hicks - State Farm Agent Full time
Job Overview

As a Customer Service Representative for Brian Hicks - State Farm Agent, you will play a vital role in providing exceptional customer experiences and promoting State Farm insurance and financial services.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, understanding their needs and preferences.
  • Insurance Education: Use a customer-focused approach to educate customers about insurance options, identifying their needs and providing tailored solutions.
  • Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and market appropriate products and services to meet customer needs.
Benefits
  • Competitive Compensation: Enjoy hourly pay plus commission/bonus opportunities.
  • Health Benefits: Access to comprehensive health benefits.
  • Flexible Scheduling: Work in a flexible environment with opportunities for growth and advancement.
  • Professional Development: Receive training and support to enhance your skills and knowledge.
Requirements
  • Marketing and Sales Skills: Demonstrate interest in marketing products and services based on customer needs.
  • Excellent Communication: Possess excellent written, verbal, and listening communication skills.
  • Team Player: Work collaboratively in a team environment.
  • Problem-Solving: Proactively address customer concerns and resolve issues.
  • Technical Skills: Ability to learn computer functions and adapt to new technology.


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