Customer Service Representative

1 week ago


Apex, North Carolina, United States Massage Envy Full time
{"title": "Sales and Customer Service Associate", "description": "Unlock Your Potential at Massage Envy

Are you passionate about delivering exceptional customer experiences and promoting wellness services? We're seeking a skilled Sales and Customer Service Associate to join our team at Massage Envy Apex Beaver Creek franchise.

Key Responsibilities:
  • Provide outstanding customer service and ensure every guest feels valued and understood.
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
  • Help grow and retain a client base both in-person and through phone/email outreach.
What We Offer:
  • Competitive base pay of $12/hour plus unlimited bonuses and commissions.
  • Company contributed medical insurance for full-time team members.
  • 401(k) retirement plan for all team members after 6 months of employment.
  • Paid Time Off (PTO) for full-time team members.
  • Employee Referral Bonus Program ($500 per referred MT).
  • Discounted pet insurance through Fetch.
  • A flexible schedule for a better work/life balance.
  • In-depth product and service training.
  • Employee Assistance Program available.
  • 40% off all products.
  • Long-term career planning and advancement.
Requirements:
  • Must be 18 years or older.
  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Be a critical thinker with excellent math and computer skills and the ability to multitask.
  • Have great people skills and can establish positive relationships with guests.
  • Be a supporter of total body care with a general knowledge of massage and skin care services.

If you're ready to join a growing community with experienced professionals who share your same passion, we look forward to meeting you.

", "lang_code": "en-US"}

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