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Lead Intake Specialist

3 months ago

Knoxville, Tennessee, United States Pro Source Home Buyers Full time


Pro Source Home Buyers is looking for a Client Lead Intake Representative to take on the responsibility of receiving and responding to all initial inquiries from our potential clients.

This role is for a confident appointment setter who is comfortable interacting with clients by phone, email, text, and instant messaging.

This person will act as a liaison between the client and the acquisition manager. Our Lead Intake Representatives thrive on interacting with others, building relationships, and making connections in a fast-paced environment.

Our technology stack

  • Email and Office Technology - We use Google Suite with a strong focus on web-based programs (Google Sheets, Gmail, slides, documents, etc.)
  • Client Relationship Management Software - SalesForce
  • Employee Company Communication - Slack
  • Phone Service, Customer Voice Communication & Voicemail Management - RingCentral / 360 SMS & CTI

Note:
This is an In-Person Role.

Responsibilities:

What you will be working on?

  • Answering a high volume of incoming phone calls, text messages, instant messages, and emails from prospective clients
  • Conducting cold calling with prospective clients
  • Addressing client questions and individual needs to provide an exceptional client experience
  • Verifying prospective client information for accuracy
  • Securing appointments of prospective clients with the acquisition representative through relationship-building sales techniques
  • Conducting prospective follow-ups to set appointments with the acquisition representative and to ensure a positive client experience
  • Interacting with the Sales Lead and Lead Manager to stay up to date on products and services offered
  • Maintaining client account information and follow-up notes to ensure client questions are answered efficiently and accurately
  • Resolving all client complaints in a professional and timely manner
  • Communicating updates to the acquisition team with any changes in the appointment or any additional pertinent client information

Qualifications:

Who you are

  • You are fast-paced and can work quickly and efficiently to satisfy client needs
  • You thrive on meeting new people and building relationships
  • You love closing the deal or hitting goals - Sales excite you
  • You can maintain multiple communication software platforms at one time
  • You feel comfortable communicating with clients by phone, email, text, and instant messaging
  • You can communicate with the utilization of proper spelling and grammar
  • You love to make people happy and look to solve problems and come up with creative solutions
  • You can work in a remote environment and stay self-motivated to complete tasks
  • You handle and accept "in the moment" constructive feedback professionally
  • You can manage your time wisely and prioritize assignments independently
  • You have accuracy and attention to detail
  • You understand the importance of follow-up and follow-through
  • You can communicate professionally and transparently
  • You embrace technology

Requirements

  • Prior customer service experience in a sales environment
  • Must be comfortable working with clients on multiple interfaces and platforms at the same time
  • Must be self-directed and disciplined to stay focused on tasks
  • Energetic personality with a professional demeanor to close on appointment setting
  • Relationship sales-building techniques
  • Exemplary interpersonal abilities in communication and active listening
  • Prior experience using SalesForce or another CRM software
  • Functional office space with high-speed internet for the optimal remote work environment
  • Proficient in modern smart technology with the ability to use multiple platforms, devices, and smart device applications (apps)
  • High School Diploma or G.E.D equivalent

About Company:

Pro Source Home Buyers is a reputable real estate investment company based out of Knoxville, TN.Pro Source Home Buyers currently operates in Tennessee out of Knoxville & Chattanooga and Greenville South Carolina.

Our core purpose is to "provide innovative solutions resulting in win-win outcomes."

Alignment with our Core Values is a must:
Extreme Ownership: 100% accountability of your actions and results

Integrity:
Do the right thing

People First:
Understanding the opportunity in order to craft a solution

Loyalty:
Commitment to the company's purpose, allegiance, and support for clients and partners.