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Assistant Front Office Manager

3 months ago

Austin, Texas, United States HYATT Hotels Full time
Summary:
Join us for this incredible opportunity to be part of our team as a ; Assistant Front Office Manager at Miraval Austin Resort and Spa located in Austin, TX. Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America's Best Resort Spa and Texas' Best Resort Spa by World Spa Awards

We offer excellent benefits:
  • Free room nights, Discounted and Friends & Family Room Rates
  • Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period
  • 401K with company match
  • Generous Paid Time Off policy
  • Paid Family Bonding Time and Adoption Assistance
  • Tuition Reimbursement
  • Free colleague meals during shift
  • Employee Stock Purchase Plan
  • Access to resort facilities including spa services, programming, hiking trails and gym
  • Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more
Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

At Miraval, we believe our guests select us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences to each & every guest.

The Assistant Front Office Manager is responsible for overseeing the day-to-day processes of Arrival Hosts, Bell/Valet, PBX, Night Audit, and Transportation, while also enhancing the guest experience. This role primarily focuses on Front Office, Guest Services, and Transportation. There may be times where this individual is tapped on to assist in the Housekeeping and Laundry departments Key duties and responsibilities include, but are not limited to:
  • Manage Arrival Center Functions: Oversee the arrival and departure experience, Bell/Valet, PBX, Night Audit, and Transportation.
  • Cultivate Positive Culture: Uphold an encouraging culture, fostering inclusivity and engagement among colleagues and guests.
  • Thoughtful and Anticipatory Service: Anticipate opportunities to enhance guest and colleague experiences.
  • Expense Control: Manage expenses while driving the highest level of customer service.
  • Maintain Guest Room Inventory: Handle room assignments and upsell planning.
  • Resolve Guest Concerns: Address and resolve guest issues promptly and effectively.
  • Colleague Development: Coach and counsel team members and support their respective areas.
  • Ensure Proper Staffing Levels: Maintain appropriate staffing levels and scheduling to achieve customer service goals.
  • Guest Billing Resolution: Analyze, investigate, and resolve guest billing queries and/or complaints.
  • Transportation Oversight: Oversee the transportation operation for the resort and act as a liaison for the resort and our third-party transportation partner
  • Conduct Meetings: Lead department meetings and pre-shifts.
Qualifications:
  • Demonstrate strong communication skills and leadership abilities.
  • Must possess a true desire to satisfy the needs of others in a fast-paced environment
  • Keen attention to detail and drive to create, implement, and follow through on operational initiatives.
  • Effectively interact with people from diverse socioeconomic, cultural, disability, and ethnic backgrounds.
  • Minimum of 2 years of Hotel Management experience.
  • Service oriented style with professional presentations skills.
  • Hotel/Hospitality degree an asset.
  • High energy, entrepreneurial spirit, motivational leadership, exceptional customer service, and ability to improve the bottom line.
  • Must be proficient in Microsoft Word and Excel.
  • Excellent organizational, interpersonal, and administrative skills.
Join Miraval Wellbeing Resort and become part of a team that is dedicated to providing unparalleled service and creating meaningful experiences for our guests.