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Consumer Loyalty Customer Service Representative

3 months ago

Olathe, Kansas, United States Allegion Americas Full time

Consumer Loyalty Customer Service Representative page is loaded **Consumer Loyalty Customer Service Representative**

**Consumer Loyalty Customer Service Representative**

locationsOlathe, KS time typeFull time posted onPosted Yesterday job requisition idJR20130 ****Creating Peace of Mind by Pioneering Safety and Security****

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

**Consumer Loyalty Customer Service Representative**

Be part of a team that is responsible for driving consumer loyalty for the Security business through; exceptional customer service, warranty support, pre-purchase support, technical support and problem resolution. Customer Service Representatives portray a positive image for the company by accurately addressing all customer inquiries in a professional and courteous manner. The representative provides superior customer service and acts as customer advocate to continually improve the level of customer satisfaction.

**What You Will Do:**

Communicate directly with customers via phone, e-mail, ticket tracking, fax or mail to identify and resolve a wide variety of issues and inquiries regarding Allegion products

Demonstrate excellent verbal, written, and interpersonal communication skills

Analyze facts and data from the customer to determine next steps in call resolution

Represent the organization daily though customer contact and relationship-building

Communicate and coordinate with team and other internal departments to facilitate accurate resolution of customer issues

Manage a fluctuating workload while coordinating efforts within a team.

Meet all service level agreements as set by management.

Additional duties as assigned by manager.

Asks clear, direct questions and listens carefully to responses, restating to clarify understanding to gather and document information from the customer

Communicates thoughts clearly and concisely

Project a professional company image and positive, can-do attitude

Demonstrates strong commitment to providing excellent customer service

Build trust through complete follow-through on customer commitments

Support company values and mission to create a customer centric culture

**What You Need to Succeed:**

Ability to type 35 WPM, corrected speed

Knowledge of, and ability to perform, basic computer skills

Experience with MS Office, Excel, email, Adobe and Windows based programs

Good organizational skills; ability to multitask and work in different software programs at the same time

Familiarity with, and comfortable using, Smart device applications preferred

Ability to demonstrate professional verbal and email communication skills

Customer Service Experience preferred

Associates Degree or above preferred for education unless High School or GED with combined proof of past customer service experience in similar position

Availability to work Saturdays with a day off during the M F work week in addition to Sundays off

**Allegion is a Great Place to Grow your Career if:**

You are seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, theres plenty of room to make an impact. As our values state, .

You value personal well-being and balance, because we do too

Youre looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work

**What Youll Get from Us:**

Health, dental and vision insurance coverage, helping you

A commitment to your future with a 401K plan, offering a 6% company match and no vesting period

Tuition Reimbursement

Employee Discounts through *Perks at Work*

Community involvement and opportunities to give back so you can

**Apply Today**

Join our team of experts today and help us make tomorrows world a safer place

****

******We Celebrate Who We Are******

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because were required to, but because its the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

Allegion plc, 2020 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER

Allegion is an

**We are Allegion.**

A team of experts.

United under a common desire;

Protect today innovate for tomorrow.

And never settle for the status quo.

We believe in anticipating opportunities

by sharpening our skills

and finding new answers

through collaboration.

We believe in a safer, more secure world.

We believe in providing peace of mind.

We believe in being true to ourselves and to those

who trust-in our protection.

We are many. We are one.

**We are Allegion.**