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Dallas-Mockingbird - Dispatch Agent
3 months ago
Alto Dispatch & Driver Support Overview:
Alto is the better way to rideshare. We exist to create remarkable journeys. We aspire to elevate the entire ride experience - from ordering to exiting - in a way that is both striking and seamless. We are proud to be a part of each client's unique journey - getting them where they want to go in a way they can feel good about.
The Alto Dispatch team is one of the most important functions on the Operations team. You will be actively managing the fleet & drivers, assisting & supporting drivers on the road, coordinating trips between passengers & drivers and ensuring smooth operations during the shift.
Alto is a fast-paced, high-growth startup based out of Dallas. You will join an early stage company on a highly passionate team and have the opportunity to build & shape current processes and operating procedures.
Shifts available: All shifts available. We operate a 24 hour/7 day/52 week business.
Tasks
- Schedule or dispatch drivers, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using Zello or mobile phones.
- Oversee all communications within specifically assigned trips.
- Receive or assign trips to drivers.
- Advise Drivers and the DFW Operations Team about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Arrange for necessary repairs to restore service and trips.
- Ensure timely and efficient movement of Alto vehicles, according to routes and trips received.
- Coordinate lunches and end of shifts with Drivers based on company needs.
Skills
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking — Talking to others to convey information effectively.
- Time Management — Managing one's own time and the time of others.
- Service Orientation — Actively looking for ways to help people.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Negotiation — Bringing others together and trying to reconcile differences.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Experience
- Call center with high volume of calls.
- One year in a customer service representative or dispatcher role.
- High School Diploma or Equivalent.
Job requirements:
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
