Hotel Receptionist

1 week ago

Dallas, Texas, United States Westin Dallas Downtown Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Westin Dallas Downtown. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities
  • Guest Services: Greet guests in a friendly and professional manner, respond to their inquiries, and provide accurate information about hotel amenities and services.
  • Registration and Check-In/Check-Out: Process guest arrivals and departures, handle room assignments, and ensure that all necessary documentation is completed.
  • Communication: Respond to guest requests and concerns in a timely and professional manner, and communicate effectively with other hotel staff to resolve any issues.
  • Cash Handling: Handle cash, credit card transactions, and other forms of payment, and maintain accurate records of all transactions.
  • Problem-Solving: Anticipate and resolve guest complaints and concerns in a professional and courteous manner.
  • Teamwork: Collaborate with other hotel staff to ensure that guests receive exceptional service and that the hotel runs smoothly.
Requirements
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: Previous hotel experience preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer systems.
What We Offer

As a Front Desk Agent at Westin Dallas Downtown, you will have the opportunity to work in a dynamic and fast-paced environment, and to provide exceptional service to our guests. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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