Police Dispatcher

2 months ago

Dallas, Texas, United States UT Southwestern Full time

About UT Southwestern

UT Southwestern Medical Center is a world-renowned medical and research center committed to excellence, innovation, teamwork, and compassion. With over 75 years of experience in Dallas-Fort Worth, Texas, we strive to provide the best possible care, resources, and benefits for our valued patients and employees.

Job Summary

We are seeking a skilled Police Dispatcher to join our team. In this critical role, you will serve as a vital connection between law enforcement personnel and the UTSW community, contributing significantly to public safety and coordinating emergency response efforts.

Key Responsibilities

  • Answer emergency and non-emergency calls for service, receiving and recording information, and requesting police/security services in a computerized database.
  • Dispatch field personnel according to need and priority of the request for service.
  • Transmit and receive radio calls from field units via two-way radio, speaking concisely and distinctly.
  • Coordinate and maintain effective communications between field units and neighboring law enforcement agencies.
  • Use a computer-aided dispatch system to enter, research, and retrieve information.
  • Monitor closed-circuit television, security, fire, and radiological related alarm systems.
  • React calmly, quickly, and decisively in emergency situations to obtain, summarize, and relay information both orally and in written form.
  • Follow oral and written instructions, handle multiple tasks, and work under stressful conditions.
  • Activate emergency procedures for evacuations or similar emergencies.
  • Operate specialized communication networking computer terminals to access confidential and restricted law enforcement information.
  • Compile information from different sources to develop a daily briefing or log to assist in daily operations.
  • Monitor multiple radiation sources and operate complex access control systems.
  • Act as a defacto emergency management coordinator during after-hours critical incidents.

Requirements

  • High school graduate or equivalent, one year experience in customer service or related field, and a Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or qualified to acquire a basic license required.
  • Applicants must also successfully complete a Public-Safety Telecommunication (PST) Test.
  • An Associate's degree or thirty credit hours in Criminal Justice or related field and completion of FEMA ICS 100, 200, 300, 400, and 700 series courses and one year experience in a public safety or emergency communications field preferred.

Benefits

UT Southwestern offers a competitive salary, shift differential pay, weekend, and holiday pay, as well as opportunities for professional advancement within the department.

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