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Customer Service Representative

3 months ago

Green Bay, Wisconsin, United States WEC Energy Group Full time

WEC Business Services LLC

WPS, a subsidiary of WEC Energy Group, is seeking Customer Service Representativesin ourGreen Bay, WIlocation.

Pay & Benefits:

  • Starting pay is $21.01and offers regular increases per the bargaining agreement.

Benefits include:

  • Medical/Dental/Vision Plan
  • 401K Plan
  • Paid Time Off
  • Paid Holidays
Job Summary

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

If so, a career at Wisconsin Public Service in the Green Bay Customer Care Center may be a fit for you We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day.

As a Customer Service Representative, you will be responsible and empowered to take on questions and concerns from our customers. The Customer Care Center operates 24/7 to ensure customers have energy related solutions.

Various shifts are available and candidates must be flexible and available to work any shift that is assigned to them.

Please join us and apply today

Tentative Start Date: August 5, 2024

Job Responsibilities
  • Handle residential inquiries relating to billing, payment, mobile app,website and customer moves
  • Receive Operations type calls (gas and electric emergency, outage and gas emergency/inquires)
  • Receive general and miscellaneous inquiries
  • Use CIS to maintain current and accurate customer information which will be accessed by other departments
  • May also perform other miscellaneous duties and special projects as assigned
Minimum Qualifications
  • High School Diploma, HSED or GED
  • 1+ years Customer Service and/or Customer Relations (billing, credit, payment)
  • Must be able to work and adapt to various hours/shifts and a changing schedule
  • Availability for 24 hour call out for storm trouble call handling is also required
Preferred Qualifications
  • Previous care center experience
  • Previous office/clerical experience
  • Previous experience working in a union environment
  • Strong communication skills with the ability to be empathetic with customers
  • Ableto confidently multitask with different systems while on the phone with customers
  • Proficient with Microsoft Office products
  • Ability to use good judgement in making decisions