Current jobs related to Guest Service Agent - Burbank, California - Quality Inn Burbank Airport

  • Guest Services Representative

    4 weeks ago

    Burbank, California, United States Hotel Resource Full time

    Position OverviewThe role of the Front Desk Agent at Hotel Resource is crucial in delivering exceptional service to our guests. This position involves welcoming and registering guests, ensuring a seamless check-in and check-out experience, and providing information about hotel services and local attractions.Key ResponsibilitiesWarmly greet guests upon...

  • Guest Services Representative

    4 weeks ago

    Burbank, California, United States Hotel Resource Full time

    Position OverviewThe role of the Front Desk Agent at Hotel Resource is crucial in delivering exceptional service to our guests. This position involves greeting and registering guests, providing prompt and courteous assistance, and ensuring a seamless check-out process.Key ResponsibilitiesWelcome guests with a friendly demeanor and assist them with the...

  • Front Office Supervisor

    2 weeks ago

    Burbank, California, United States Spire Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Spire Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the highest standards of quality and efficiency.Key...

  • Front Desk Agent Part Time

    11 hours ago

    Burbank, California, United States Hotel Resource Full time

    Job Title: Front Desk Agent Part TimeWe are seeking a dynamic and experienced Front Desk Agent to join our team at the Los Angeles Marriott Burbank Airport. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out...

  • Front Desk Agent Part Time

    1 week ago

    Burbank, California, United States Hotel Resource Full time

    Job Summary:We are seeking a highly skilled and experienced Front Desk Agent to join our team at Hotel Resource. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Greet and register guests...

  • Guest Services Representative

    3 weeks ago

    Burbank, California, United States Huntington Hotel Full time

    Position Title: Guest Services RepresentativeImmediate Supervisor's Title: Front Office SupervisorOverall Responsibilities:Welcome and greet guests upon arrival.Allocate rooms and distribute keys efficiently.Monitor daily scheduled events and their respective locations.Oversee all incoming and outgoing guests, including group bookings.Prepare guest invoices...

  • Guest Services Representative

    4 weeks ago

    Burbank, California, United States Hotel Resource Full time

    Position OverviewThe Guest Services Representative plays a crucial role in delivering exceptional service to our guests. This position is vital for ensuring a welcoming atmosphere and providing a seamless check-in and check-out experience.Company: Hotel ResourceLocation: Not SpecifiedCategory: HospitalityEmployment Type: Part-TimeKey Responsibilities:Welcome...

  • Guest Service Representative

    3 days ago

    Burbank, California, United States free-classifieds-usa Full time

    Guest Service RepresentativeWe are seeking a skilled Guest Service Representative to join our team at the Residence Inn Los Angeles Burbank/Downtown. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued.Responsibilities:Provide personalized service...

  • Guest Services Representative

    4 weeks ago

    Burbank, California, United States Hotel Resource Full time

    Position OverviewThe Guest Services Representative plays a crucial role in ensuring a positive experience for all guests at our establishment. This position requires a friendly demeanor and the ability to handle various tasks efficiently.Company:Hotel ResourceLocation:Not SpecifiedCategory:HospitalityEmployment Type:Part-TimeKey Responsibilities:Welcome...

  • Guest Services Representative

    4 weeks ago

    Burbank, California, United States Spire Hospitality Full time

    Position Overview:As a vital member of our hospitality team, you will be the first point of contact for our guests, ensuring a warm and welcoming atmosphere. Your role is crucial in delivering exceptional service and creating memorable experiences for all visitors.About Us:Located conveniently near major attractions, our establishment is committed to...

  • Guest Services Representative

    4 weeks ago

    Burbank, California, United States Spire Hospitality Full time

    Position Overview:As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests. Your role will involve welcoming visitors and ensuring their stay is comfortable and enjoyable.About Us:Located near a major airport and popular attractions, our establishment is committed to delivering outstanding guest...

  • Guest Services Representative

    3 weeks ago

    Burbank, California, United States Spire Hospitality Full time

    Overview:As a key member of our hospitality team, you will be positioned at the forefront of guest interactions, ensuring a warm and welcoming atmosphere for all visitors. Your role is crucial in delivering exceptional service and creating memorable experiences for our guests.Location:Our establishment is conveniently situated near major attractions, making...

  • Guest Advocate

    3 days ago

    Burbank, California, United States Target Full time

    About the RoleWe're seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for delivering an exceptional shopping experience for our guests, ensuring they feel welcome, inspired, and rewarded.Key ResponsibilitiesProvide exceptional guest service, customizing each experience and...

  • Guest Advocate

    1 week ago

    Burbank, California, United States Target Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Advocate. As a key member of our store team, you will be responsible for delivering an exceptional shopping experience for our guests, ensuring they feel welcome, inspired, and rewarded.Key ResponsibilitiesProvide exceptional guest service, responding...

  • Customer Service Representative

    3 weeks ago

    Burbank, California, United States Nari Abramyan - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Nari Abramyan - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and maintain strong relationships...

  • Customer Service Representative

    3 weeks ago

    Burbank, California, United States Nari Abramyan - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Nari Abramyan - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and maintain strong relationships...

  • Customer Service Representative

    3 weeks ago

    Burbank, California, United States Nari Abramyan - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Nari Abramyan - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and maintain strong relationships...

  • Insurance Service Advisor

    3 weeks ago

    Burbank, California, United States Michell Navarro - State Farm Agent Full time

    Position OverviewAs an Insurance Customer Support Specialist with Michell Navarro - State Farm Agent, you will play a vital role in assisting our clients with their inquiries, offering insights into their insurance policies, and guiding them through the claims process. If you thrive in a collaborative environment and are passionate about helping others, this...

  • Front Desk Associate

    1 week ago

    Burbank, California, United States StepStone Hospitality Full time

    {"Job Title": "Front Desk Agent", "Job Description": "Job Summary We are seeking a highly skilled and experienced Front Desk Agent to join our team at StepStone Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and ensuring a smooth and efficient check-in and...

  • Front Office Supervisor

    2 weeks ago

    Burbank, California, United States Spire Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Spire Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing front desk operations, and leading a team of front desk agents.Key ResponsibilitiesGuest Service: Greet and register guests,...

Guest Service Agent

3 months ago

Burbank, California, United States Quality Inn Burbank Airport Full time

Reports To: Front Office Manager, General Manager

Requirements:

High school diploma or equivalent
Ability to speak fluent English
Stand for long periods of time behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds.
Handling objects, products, and computer equipment
Willing to work weekends, and/or holidays.
General Responsibilities: Provide prompt, friendly, courteous, and professional guest service.
Ability to perform check-in / check-out of hotel guests in a timely and professional manner
Act as the Manager on Duty (MOD) when scheduled.
Specific Responsibilities: Register guests, issue room keys, provide information on hotel services, local area and room location.
Answer phones in a prompt and courteous manner.
Upsell rooms where possible to maximize hotel revenue.
Be proficient on the use of the Property Management System.
Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn the brand requirements needed for their position.
Have a good understanding of all of hotel operating procedures.
Accurately process all cash and credit card transactions in accordance with the established procedures.
Administrative responsibilities such as data entry, reporting etc.
Respond appropriately to guest complaints and guest requests and make appropriate service recovery actions to ensure total guest satisfaction.
Perform other duties as assigned including guest room tours, special guest requests, breakfast set up, cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.
Read and document all events, incidents in the communication log.
Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
Ensure processes are followed to protect the identity, safety and security of the guests and fellow employees.
Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.
Be willing and able to work any shift.
Have complete knowledge of room types and offered rate plans.
Fully understand the hotel's franchise policy on guaranteed reservations and no- shows.
Process cancellations and modifications to reservations.
Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
Promote teamwork and quality service through daily communications and coordination with other departments.
Optimum Attributes: Effective communication skills
Pleasant personality
Good team player
Good listener
Well-groomed and professional appearance
Open with praise and discrete with criticism
Performance Standards:

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and goals.

Source: Hospitality Online