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Receptionist

3 months ago

Ames, Iowa, United States The Salvation Army USA Central Territory Full time

The Salvation Army Mission: The Salvation Army, a global movement, is a fundamental part of the worldwide Christian community. Its core beliefs are rooted in the teachings of the Bible. The organization's actions are driven by the compassion of God. The main aim is to spread the message of Jesus Christ and address human necessities in His name without bias.

Join our Team as a Receptionist: Embrace the opportunity to contribute to The Salvation Army's mission by becoming a key part of our team as a Receptionist.

Overview/Key Objective: Be the first point of contact for incoming calls, welcome visitors and aid the Social Service Department in verifying qualifications and scheduling appointments for clients with caseworkers.

Crucial Responsibilities:

  • Welcome all visitors in a cordial and professional manner.
  • Handle phone calls with a pleasant and respectful approach.
  • Direct calls requiring assistance and walk-in visitors to the appropriate Family Service Programs or external organizations to address their needs.
  • Conduct general clerical tasks such as photocopying, scanning, filing, and managing office supplies.
  • Provide information on Pathway of Hope to individuals seeking support.
  • Support the office team with mailings and projects.
  • Maintain records and monitor data related to in-office programs like the food pantry and general support initiatives.
  • Assess the preliminary eligibility of clients for internal programs and services, ensuring accurate and complete documentation.
  • Participate in seasonal initiatives.
  • Fulfill any other assigned tasks.

Supervisory Role: None

Education and/or Experience: Possession of a High School Diploma/GED is required. Some additional education beyond high school is preferred. A minimum of 1 year of relevant experience in reception, telephone operations, or data handling is advantageous. An equivalent blend of education and experience will be considered.