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Patient Service Representative

3 months ago

Iowa City, Iowa, United States State of Franklin Healthcare Associates Full time

WHO WE ARE:


State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region.

Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

  • Review demographics, insurance, and provider information, and update records accordingly.
  • Instruct new patients to complete all required paperwork and create new accounts in the computer system.
  • Obtain a copy of the patient's insurance card and driver's license.
  • Update the electronic medical record system (EMR) and take patients' photos.
  • Provide the patient with the SOFHA payment and privacy policy.
  • Answer patient questions and concerns.
  • Schedule/Reschedule patient appointments.
  • Collect payment and notate on the patient encounter form.
  • Route telephone calls and record/deliver messages accordingly.

REQUIREMENTS:
High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.

EXPERIENCE:
Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

WHAT WE OFFER:
State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:

  • Company Provided Life and Accidental Death and Dismemberment Insurance
  • Company Provided Long Term Disability Insurance
  • Employee Stock Ownership Plan
  • 401(k) Company Contributions
  • Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
  • Company match in Health Savings Account Plans (restrictions apply)
  • Vacation, Personal, Sick and Holiday Time Off
  • An array of team member perks and discounts
  • Tuition Assistance Programs
  • And more