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Customer Delight Representative

3 months ago

Des Plaines, Illinois, United States Feldco Full time
Customer Delight Representative Job DescriptionHours: Employees in this role will be trained for their 1 st two weeks on the following Shift:
  • Mon Thru Fri from 8am to 5pm
After the conclusion of training, the hours for this position will be adjusted to one of the following Shifts:
  • Monday thru Thursday & Saturday: 7:30am - 4pm
  • Monday thru Thursday & Saturday: 8am - 4:30pm
  • Monday thru Thursday & Saturday: 9:30am - 6pm
  • Based on scheduling needs, Saturdays will be occasionally necessary for this role
Key Responsibilities: As a Customer Delight Representative at Feldco, you'll be engaging directly with customers over the phone. Your role is hands-on and requires clear, concise communication not only with customers but also with various departments within Feldco to rapidly resolve any outstanding issues and provide customers with delight Tasks Include:
  • Answering inbound calls to Feldco 866 number or direct lines, accessing caller needs, and transferring to the appropriate party.
  • Screening calls for upper management.
  • Clear and accurate communication of Feldco products and services.
  • Solving customer issues, resolving service issues, and/or scheduling service appointments.
  • Scheduling strong, consistent sales appointments, and second measure appointments.
  • Confirming appointments, and outbound reminder calls for services and second measure appointments.
  • Answering web lead inquiries (e-mail and outbound phone exchanges with customers).
  • Message taking and communication with managers and product specialists.
  • Ability to use internet maps to help product specialists.
  • The CDR may be assigned additional tasks or projects as needed during peak or off season.
  • The CDR works with all areas of the company to ensure all customers are "delighted" with their sales, service, financing, or other inquiries.
Qualifications:
  • High school diploma or equivalent required.
  • Organizational skills and outstanding oral and written communication abilities are required.
  • Proficient PC skills (Word, Excel).
  • 35+ WPM.
  • Ability to work in a fast paced and demanding environment.
  • Key skills include, but are not limited to, using a multi-call phone system, data entry and sales skills.
  • Bi-lingual preferred, but not necessary.
Why Feldco?
  • Welcome to the heart of action at Feldco's Call Center The Call Center is a dynamic environment, perfect for individuals with stellar communication skills, precision, and a capacity for thriving in an active, team-oriented setting. If you're ready to contribute to our ongoing success, we want you on board
  • Feldco is the Window Supplier & Home Renewal company in the Midwest with over 50+ years of experience. We are family owned, and delight homeowners with home improvement projects to improve their residence. Feldco believes genuine, positive human connections will make anyone's day better, especially the people who work here.
  • Join a recognized success story Feldco is honored by the Chicago Tribune as one of Chicago's Top Workplaces for the 10th consecutive time in 2023 Apply now and embark on a career that values teamwork, cares about its employees, and has a proven track record of excellence
Apply now and become a valued member of a company that not only appreciates your commitment but also provides prospects for growth and advancement. Your next chapter of success starts here with Feldco