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Guest Services Specialist

3 months ago

Tampa, Florida, United States BayCare Health System Full time

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

The Guest Services Specialist is responsible for the following:

  • Delivering world class customer service and functions as the guests' liaison to all services within the designated BayCare Health System's hospital and the surrounding community
  • Must possess advanced computer skills
  • Will become proficient in all the following, as required: reception, registration and check-in, visitor management, waiting room management, document management, environment of care and emergency response.
This role is hospitality-focused and critical to support a positive experience for each guest.

Required specific skills include:
  • self-motivated team-player with 1-year of demonstrable success in a high stress, fast-paced work environment.
  • Must successfully complete OLC training modules as assigned within 12 months.
  • Required Experience is 1 year Related field and 2 years Customer Service.
BayCare offers a competitive total reward package including:
  • Benefits (Health, Dental, Vision)
  • Paid time off
  • Tuition reimbursement
  • 401k match and additional yearly contribution
  • Yearly performance appraisals and team award bonus
  • Community discounts and more
  • AND the chance to be part of an amazing team and a great place to work
Minimum Qualifications:

Required Experience
  • 1 year Related field and 2 years Customer Service.
Education:
  • HS Graduate or Equivalent GED required
  • Associate's Degree preferred
  • Health science specialization preferred
Facility:
St Josephs Main and Childrens

Location: Tampa, FL

Status: Part Time

Shift Hours: Varies

Weekend Work: Every

On Call: No

Equal Opportunity Employer Veterans/Disabled