Current jobs related to Guest Relations Manager - Tampa, Florida - Marriott International Inc
-
Assistant Guest Services Manager
3 weeks ago
Tampa, Florida, United States Evolution Parking & Guest Services Full timeJob SummaryThe Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive...
-
Guest Relations Specialist
4 weeks ago
Tampa, Florida, United States Busch Gardens Full timeAbout Busch Gardens:Busch Gardens is renowned for its exhilarating experiences, joyful atmosphere, and the creation of unforgettable memories.Role Overview:As a pivotal member of our organization, you will significantly contribute to the joy and excitement of our guests from across the globe. If you are committed, reliable, and passionate about delivering...
-
Guest Relations Specialist
4 weeks ago
Tampa, Florida, United States Busch Gardens Full timeAbout Busch Gardens:Busch Gardens is renowned for its exhilarating attractions, delightful experiences, and the creation of unforgettable memories.Role Overview:As a vital member of our organization, you will significantly contribute to the joy and excitement experienced by visitors from around the globe. If you are committed, reliable, and passionate about...
-
Guest Relations Specialist
4 weeks ago
Tampa, Florida, United States SeaWorld Parks & Entertainment Full timeAt SeaWorld Parks & Entertainment, we create unforgettable experiences filled with excitement and joy. As a vital part of our organization, you will contribute significantly to enhancing the happiness of our guests from all over the globe. If you are committed, reliable, and passionate about delivering outstanding guest service, this role is designed for...
-
Guest Relations Specialist
4 weeks ago
Tampa, Florida, United States SeaWorld Parks & Entertainment Full timeAt SeaWorld Parks & Entertainment, we create thrilling experiences and lasting memories for our guests. As a vital member of our organization, you will significantly contribute to the joy and excitement of visitors from around the globe. If you are committed, reliable, and passionate about delivering outstanding customer service, this is the ideal...
-
Guest Relations Coordinator
3 weeks ago
Tampa, Florida, United States BTC Soho LLC Full timeJob OverviewWe are looking for a dedicated and enthusiastic Host to join our team at BTC Soho LLC. As the initial point of contact for our guests, you will play a crucial role in representing our brand and ensuring an exceptional dining experience.Key ResponsibilitiesWelcome all guests with a friendly demeanor and a warm greeting.Manage seating arrangements...
-
Guest Relations Coordinator
4 weeks ago
Tampa, Florida, United States Kōsen Full timeExciting Opportunity at Kosen for a Host or HostessAre you dedicated to providing outstanding guest service? Do you excel in a sophisticated and energetic atmosphere? Kosen, a renowned Michelin-starred restaurant in Tampa Heights, is on the lookout for a friendly and engaging Hostess to serve as the first point of contact for our patrons.Why Choose...
-
Guest Relations Coordinator
4 weeks ago
Tampa, Florida, United States Kōsen Full timeExciting Opportunity at Kosen for a Host or HostessAre you dedicated to providing outstanding guest service? Do you excel in a lively, upscale setting? Kosen, a renowned Michelin-starred restaurant in Tampa Heights, is on the lookout for a friendly and engaging Hostess to represent our establishment.Why Choose Kosen?Michelin-Star Quality: Be part of a team...
-
Guest Relations Executive
3 weeks ago
Tampa, Florida, United States Seminole Gaming Full timeJob DescriptionOverviewEmbarking on a career with Seminole Gaming can feel more like an exciting adventure than traditional employment. Our expansive venue stands as the leading entertainment hub in Central Florida, featuring high-stakes gaming alongside a vast array of the latest slot machines. As a property owned and operated by the Seminole Tribe of...
-
Front Desk Representative
4 weeks ago
Tampa, Florida, United States Guest Services Full timeJob Summary: We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Guest Services. As a key member of our hospitality management company, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience from check-in to check-out.Key Responsibilities:Front Desk Operations:...
-
Front Desk Representative
3 weeks ago
Tampa, Florida, United States Guest Services Full timeJob Summary: We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Guest Services. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Guest Services: Provide administrative support to...
-
Front Desk Representative
3 weeks ago
Tampa, Florida, United States Guest Services Full timeJob Summary: We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Guest Services. As a key member of our hospitality management company, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience from check-in to check-out.Key Responsibilities:Front Desk Operations:...
-
Guest Services Manager
3 weeks ago
Tampa, Florida, United States Crestline Hotels & Resorts Full timeJob Overview:The Front Desk Supervisor plays a crucial role in overseeing the daily functions of the front desk, ensuring that both productivity and employee satisfaction are prioritized while delivering exceptional service to guests.Key Responsibilities:Manage front desk operations to uphold high standards of guest service and staff performance.Facilitate...
-
Guest Services Manager
4 weeks ago
Tampa, Florida, United States Crestline Hotels & Resorts Full timeJob Overview:The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front desk at Crestline Hotels & Resorts. This position is responsible for overseeing daily activities to guarantee exceptional guest experiences and high employee satisfaction.Key Responsibilities:Manage front desk operations to uphold high standards of...
-
Assistant Manager, Guest Experience Leader
2 weeks ago
Tampa, Florida, United States Lululemon Athletica Inc Full timeAbout the RoleWe are seeking a highly skilled and motivated Assistant Manager, Guest Experience to join our team at Lululemon Athletica Inc. As a key member of our store leadership team, you will be responsible for delivering exceptional guest experiences and leading a high-performing team to achieve business objectives.Key ResponsibilitiesGuest Experience:...
-
Guest Experience Supervisor
1 day ago
Tampa, Florida, United States Tbb Inc Full timeJob Title: Guest Experience SupervisorAt Tbb Inc, we are seeking a highly skilled Guest Experience Supervisor to join our team. As a key member of our Sales and Member Relations department, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of customer satisfaction.Key Responsibilities:Support the recruiting,...
-
Guest Services Manager
3 weeks ago
Tampa, Florida, United States Live Nation Entertainment Full timeJob Summary:Live Nation Entertainment is a leading global entertainment company, comprised of market leaders in ticketing, concerts, and media & sponsorship. We are seeking a Guest Services Manager to oversee the management of all guest service functions at our venue.Key Responsibilities:Interview, select, train, supervise, counsel, and discipline guest...
-
Live Nation Entertainment Guest Services Manager
3 weeks ago
Tampa, Florida, United States Live Nation Entertainment Full timeJob Summary:Live Nation Entertainment is a leading global entertainment company, comprised of market leaders in ticketing, concerts, and media & sponsorship. We are seeking a highly motivated Guest Services Manager to join our team at the MIDFLORIDA Credit Union Amphitheatre.Key Responsibilities:Lead and manage a team of guest services staff to ensure...
-
Guest Services Operations Manager
5 days ago
Tampa, Florida, United States Universal Weather and Aviation, Inc. Full timeJob Title: Guest Services Operations ManagerJob Summary:The Guest Services Operations Manager is responsible for providing exceptional service to clients, vendors, and employees by effectively managing all service requests. This role involves building loyalty within the client base and supporting the operation as needed.Key Responsibilities:Oversee all...
-
Guest Services Ambassador
2 weeks ago
Tampa, Florida, United States Oliver Companies Full timeAbout Oliver CompaniesOliver Companies is a leading property management company with a rich history dating back to 1978. Our company has established itself as a prominent player in the hotel development and management industry, with a strong presence across the country.Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team...
Guest Relations Manager
3 months ago
Job Description
JOB SUMMARY
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Leading Guest Services Teams
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Manages payroll administration.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Participates in employee progressive discipline procedures.
- Uses all available on the job training tools for employees.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises on-going training initiatives and conducts training when appropriate.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains high visibility in public areas during peak times.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Performs Front Desk duties in high demand times.
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.
EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm.
The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you.
We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work.
A place where service comes from the heart, not from a handbook.A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
