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Float Center Operations Director
3 months ago
Denver, CO
or
City and state must be separated by a comma followed by a space (e.g.,
Houston, TX )
Concentra
Float Center Operations Director
in
Thornton ,
Colorado
$75,073 to $99,097 salary
Float Center Operations DirectorLocation
US-CO-Thornton
Job ID290426
Pos. CategoryMedical Center - Leadership
Pos. TypeFull TimeOverview
Are you ready to take your career to new heights? At Concentra, you willbe a vital member of our patient care team and play a crucial role inproviding exceptional care to our patients.
Our mission is to improve thehealth of America's workforce, one patient at a time.Join us at Concentraand see how your clinical competency and compassion can make a meaningfuldifference in the lives of the patients you serve.
The Center Operations Director (COD) is responsible for ensuring anoptimal level of care and customer service is delivered to all customers.
TheCOD leads and manages all center support staff and oversees the dailyoperations of the medical facility.The COD is also responsible forcoordinating center activities, general facility management, overseeingpatient flow throughout the center, and supporting the medical and therapyproviders in the delivery of patient care.
Daily interaction with colleaguesand patients is required through hands-on center activity including patientregistration, check-out and patient care.Responsibilities
Spends 80% of their time performing patient facilitation, ensuring everypatient and client is provided with exceptional experience, leads byexample, and holds staff accountable to service delivery standardsSupport day-to-day execution of the medical model by collaborating with andsupporting clinicians to drive optimal clinical outcomes and case closureWork with clinicians to support staff competency regarding all patient careneedsCreate a professional and collaborative working environment with fullcolleague participation that promotes teamwork, quality, exceptionaloutcomes, continuous improvement, reward and recognition, and patient safetyManage key operations metrics and holds staff accountable on Turn Around Time(TAT), NetPatient Experience Rating (NPER), Pearl C4 and other metrics asdetermined by senior leadershipWork with leadership to identify gaps and implement process improvement toensure optimal patient careEnsure compliance with state regulations, reporting and facility/equipmentmeets the standards for optimal patient careCoordinate scheduling (including patients, clinicians, and staff) withclinical leadership to ensure efficient and effective clinical support,optimal turnaround times, and exceptional patient experienceMonitor center status, provide wait time communication, perform "whiteboard" patient management, and provide service package expectationsCoordinate and prepare material for Center Leadership Team (CLT) meetingswith the goal of improving quality, patient safety, and outliermanagement.
Ensure ongoing development to achieve the center's business plan.Maintain and cultivate relationships with center clients and payers whileresponding to requests within 24 hoursWork with Director of Operations (DO), Associate Director of Operation(ADO), and CLT to manage clinical and support staffing levels andproficiencies that will optimize patient satisfaction, workflows, andefficiencDevelop colleague success through all aspects of the talent life cycle forcenter staff including recruiting, hiring, onboarding, orientation,mentoring/development, engagement, retention, performance managementand succession planningDrive consistent center communication that will result in optimalpatient/customer care, satisfaction, and business outcomesAccountable for center financial drivers (NPER, TAT, Total Visits, NetRevenue) and review of key indicator reports in order achieve annualbusiness pMaintain accountability for implementing and consistently maintaining centerinitiatives and workflowsThis job description is not designed to cover or contain a comprehensivelisting of activities, duties or responsib lities that are required of theemployee for this job.
Duties, responsibilities, and activities may changeat any time with or without notice.Qualifications
Bachelor's degree preferredSome college courses from an accredited college or university or equivalenteducation and experienceIn lieu of higher education, the ratio is 1:1 meaning one year of collegeequals one year of work experience and vice versaJob-Related ExperienceCustomarily has at least three or more years of work leadership or operationsmanagement experiencePrior healthcare experience and/or customer service-related experiencepreferredJob-Related Skills/CompetenciesConcentra Core Competencies of Service Mentality, Attention to Detail,Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify keyfacts, explore alternatives, and propose quality solutions
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