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Spare Parts Administrator

3 months ago

Maine, United States Modula GROUP Full time

Who We Are:
Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe.

Modula's goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce.


Modula's Values:
We are culture and value driven; regardless of position and title we are all in all the time.

  • Passion- Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging
  • Pursuit of Excellence- Continuous improvement, committed, attention to detail
  • Accountability- Lead by example, follow through, integrity, create trust with team & customers.
  • Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency.
  • Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity
Basic Functions and Scope of Job:


The Spare Parts Administrator is responsible for executing the quote-to-cash process for Modula spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction.

Key Responsibilities and Accountabilities

  • Manage customer requests for spare parts
  • Prepare with ERP support quotations for spare parts for Customer and Dealers.
  • Manage customer inquiries on spare parts pricing, availability and order processing
  • Follow-up customer orders for delivery
  • Follow up on Spare Parts stock/availability with The Planning Dept. or Engineering
  • Manage customer payments terms with financial department
  • Process customer requests for return of spare parts and other spare parts-related claims
  • Respond to customers' requests for information, service, and parts identification
  • Manage customer information in the ERP
  • Follow up on non-conformity issues and work to provide resolution to customer
  • Maintain a proper and positive communication with customers
  • Keep an open communication with the Logistic Dept to ensure orders are being shipped on time
  • Work closely with the Part Specialist to identify spare parts
  • Performs other duties as needed/assigned

Please note:

this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time, with or without notice. It is expected that this role will perform other duties as assigned.
Requirements

Qualifications and Skills:
This role is pivotal in supporting customer service efforts. The individual in this position must have integrity, resourcefulness, and professionalism in working with colleagues and clients. Relationship building, client service, and the ability to follow up in a timely manner are critical for success. The ideal candidate will have relative experience, excellent communication and leadership skills, and mechanical/electrical aptitude.

  • Minimum of two years of experience in spare parts administration.
  • Minimum of two years experience in customer service environment.
  • Minimum education of a high school diploma or GED required; or higher in related field is preferred
  • Able to work independently and under pressure
  • Expertise in Excel and ERP Systems , SAP is a plus
  • Knowledge of order management processes
  • Adaptable to changes in the work environment, managing competing demands, dealing with frequent change, delays or unexpected events.
  • Knowledge and understanding of costing, margin, markup, and profit preferred.
  • Adaptable to changes in the work environment, managing competing demands, dealing with frequent change, delays or unexpected events.
Work Environment (Position / % of time per day or frequency):
Walking / 10%
Standing / 10%
Sitting / 80%
Twisting, turning, and Squatting & Lifting up to 5lbs / 30%

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