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Manager, Metro Market Security Leader
3 months ago
What you will do
Reporting to the Market General Manager (MGM), the Metro Market Security Leader is a vital member of the management team. This position manages the sales team, as well as the combination of service and installation team leaders within a defined area. The role is responsible for profitably growing margins, expanding relationships with our customers and driving new business and reoccurring revenues to achieve organizational objectives. This position is also responsible for constantly improving the level of service provided to internal and external customer base by delivering to the goals set forth by the organization.
How you will do it
- Formulating sound business plans that includes budgeting, cost analysis and cost controls
- Metro Market leadership for Install, Service, Admin and Core Sales including the coordination of activities
- Knowing the customers and engaging with them on successful issue resolution
- Driving organizational and process capabilities including understanding all cost infrastructure in order to champion and leading team members to identify process improvements for the most efficient operations; and effective delivery of projects to ensure cash flow
- Drive operating efficiencies. Regularly monitor results and address issues and concerns that impede positive results
- Enabling the organization to deliver on billing and collection obligations
- Customer satisfaction across installation and/or service with customers in the defined geography; maintaining a high level of quality and timely service to customers for maximum retention
- Profitable service and install growth determined by close out margin, service margin levels, budget management, net promoter score (NPS)
- Achieve the Markets revenue growth plans. Regularly monitor results and address issues and concerns that impede positive results.
- Ownership of talent acquisition, management and development to ensure a skilled and engaged front line management team
- Mentor/motivate and coach management team on lead generation, conversion rates, recruiting, and other critical areas.
- As new products and services are introduced, oversee sales team to ensure consistency in implementation
- Adhere to and drive JCI core values.
- Other duties, as assigned
What we look for
Required Skills:
- Minimum 7 years of management of a sales and/or operations organization in the security industry
Preferred Skills:
- College or University degree preferred.
- Experience in the use of CRM systems to manage the sales process and funnel.
- Managerial/leadership skills.
- Strong analytical skills.
- Strong communication skills.
- Strong computer skills - including knowledge of MS Office environment and internal.
- Johnson Controls systems (Oracle, Admin, Carms, IBT)
- Must be able to travel to various branch offices within a defined area on a regular basis.
- Potential to Travel within the Metro Market
- Motivating others
- Drive for Results
- Customer Focus
- Managerial Courage
- Conflict management
- Command skills
- Composure
- Timely decision making
- Priority Setting
HIRING SALARY RANGE: $140K-$200K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
