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Customer Account Specialist

3 months ago

Canton, Michigan, United States Automated Media Full time

Who We Are:

Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include Fords Around the Wheel and Blue Diamond programs, as well as other technology and project management programs, consulting, billing, and systems solutions.

Customer Account Specialist

Job Description:

The Customer Account Specialist (CAS) will play a pivotal role in enhancing the employee experience with our dealership partners. The CAS team acts as an automotive industry Help Desk with the primary focus on accepting inbound and conducting outbound calls with car dealerships, distribution centers, and automotive field managers. This person will support dealerships in troubleshooting any confusion and delivering an exceptional customer experience.

Responsibilities:

  • Welcome inbound calls from dealership employees and distribution center associates, commonly relating to invoicing claims, billing, and questions on employee incentives
  • Maintaining service requests and ensuring proper follow-up procedures
  • Initiate outbound calls related to project work

Qualifications:

  • Bachelors degree or prior call center experience (inbound and outbound)
  • Understanding of dealership operations, particularly relating to the service lane
  • Strong organizational and time management skills
  • Excellent customer service, communication, and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office Suite

Pay Range:

  • $16/hour

Note: This job outline is intended to provide a general overview of the responsibilities and qualifications for the Customer Account Specialist position. Specific duties and requirements may evolve as the role develops based on business needs.