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Waxing Technician Specialist
2 months ago
We are seeking dedicated and enthusiastic professionals to enhance our services at WTC Canton LLC, a leader in the waxing industry.
As the demand for waxing services continues to rise, a fulfilling career in this field offers numerous opportunities for growth and satisfaction. You will witness the transformation in clients as their confidence and self-image flourish with each treatment you deliver.
POSITION OVERVIEW:
The Waxing Technician Specialist is responsible for delivering all services, adhering to minimal waxing standards, ensuring exceptional customer service, and managing daily operations related to client care.
KEY RESPONSIBILITIES:
- Implement customer service standards for all clients, aiming to surpass expectations from the first contact through ongoing relationship management.
- Engage in continuous improvement initiatives and foster a culture of learning.
- Maintain a clean and professional workspace, following daily cleaning protocols and performing additional cleaning tasks as necessary.
- Deliver efficient, effective, and high-quality services while adhering to established minimal waxing standards, including body and facial waxing, as well as lash and brow tinting services where applicable.
- Support and uphold our company culture, emphasizing teamwork and brand loyalty.
- Perform other tasks as needed to promote a collaborative environment.
- Adhere to safety protocols in all aspects of service delivery, reporting and addressing any unsafe conditions, and participating in safety training sessions.
The Waxing Technician Specialist reports directly to the Studio Manager and/or Owner, and is accountable for all service provisions. This role involves meeting established minimal waxing and customer service standards, focusing on both internal (staff, volunteers, interns, vendors) and external (current and potential clients) customers. Additionally, the role is responsible for client retention and building referral networks.
MINIMUM REQUIREMENTS:
Essential:
- Current State Licensure (Esthetician)
- Proficient Waxing Skills/Techniques
- Strong Time Management Abilities
- Effective Written and Verbal Communication Skills
- Collaborative Team Player
- Outstanding Customer Service Skills
- Self-Motivated and Driven
- Willingness to Travel
- Flexible Full-Time Availability, including weekends
- Prior Experience in Waxing
- $12-$14+ Commission
- Health Insurance
- 401k Plan
- Hourly Wage plus Commission on Services and Products, along with Tips
- Team Building Activities
- Initial Training and Ongoing Education