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Branch Manager

3 months ago

Dallas, Texas, United States Window Nation Full time

Window Nation, LLC

Branch Manager

Dallas, TX - Full Time
Our
Branch Manager oversees the entirety of his/her branchs installation program.

He/She is responsible for pipeline management, inventory efficiency, expense control, staff development, best practice and SOP implementation and execution, change management and customer experience.


PRIMARY RESPONSIBILITIES

  • Lead, develop and manage direct reports; create a culture rooted in impeccable customer support and a drive for results
  • Divide strategic objectives and initiatives into actionable tactical plans; execute and monitor plans
  • Recommend, implement, and monitor actions to increase revenue generation and profitability
  • Deliver on branch margin and profitability targets
  • Manage branch expenditures within budget guidelines
  • Work with relevant internal stakeholders to ensure payment receipt protocols are properly executed and A/R is collected timely
  • Monitor industry/competitor landscape to ensure our compensation programming (salaries, incentives, and benefits) is competitive to drive recruitment and retention of staff
  • Maintain positive customer relationships; identify, monitor and manage customer service standards
  • Collaborate with the regional team to identify, develop and implement best practices and SOPs
  • Recruit, onboard, and manage high performance technicians and installers/installer crews; maintain appropriate staff levels based on pipeline indicators
  • Ensure appropriate safety protocols are in place; ensure adherence to all safe work practices
  • Oversee the warehouse technicians; ensure their adherence to procedures related to inventory turns, min-max levels, vendor warranty, and local purchasing
  • Inspire excellence; embody our Core Values

QUALIFICATIONS

  • Post-secondary education in Business Management or related field preferred
  • 7+ years of construction/home remodeling experience; experience with service and installation programming preferred
  • Minimum of 5 years of progressive leadership experience
  • Evidence of continuing education in leadership and business management

SUCCESS FACTORS
*
Intellectual Horsepower . Deep, open-minded, and creative thinking and decision-making
*
Values . Transparency with a strong set of personal values
*
Style . Hands-on leadership, capable of effectively assessing situations, and challenging the status quo
*
Inspire . Demonstrated high energy, enthusiasm and support for companys vision and mission.
*
Team Builder . Ability to build and maintain a powerful, effective team; team leader and member
*
Subject-Matter Expertise . Display of knowledge, experience and work ethic that garners respect of peers and subordinates
*
Proactivity . Use of data to anticipate and account for roadblocks
*
Effective Communicator . Ability to express complex ideas and concepts in digestible chunks tailored to the audience
*All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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Branch Manager

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