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Live Chat Specialist
1 week ago
Job Description Job Description 33 PERCENT FUND COMPANY is a leading financial services firm dedicated to providing innovative investment solutions for clients.
As a Live Chat Specialist , you will play a crucial role in supporting our mission by delivering exceptional customer service and assistance through our online chat platform.
Responsibilities:
1.
Engage with customers through live chat to provide assistance, answer inquiries, and resolve issues in a timely and professional manner.2.
Maintain a high level of product knowledge to effectively address customer questions and concerns.3. Identify and escalate complex issues to the appropriate team members for resolution.4. Utilize empathy and problem-solving skills to ensure a positive customer experience.5. Document customer interactions and feedback to help improve service quality.6. Collaborate with team members to continuously improve chat support processes and procedures.Requirements:
1. Proven experience as a customer service representative or similar role.2. Excellent written and verbal communication skills.3. Ability to multitask and work efficiently in a fast-paced environment.4. Strong problem-solving skills and attention to detail.5. Familiarity with financial services or investment products is a plus.6. Proficiency in using live chat software and customer service tools.7. High school diploma or equivalent; additional education or certification in customer service is a plus.
Benefits:
1. Competitive salary commensurate with experience.2. Remote work flexibility with the opportunity to work from anywhere in the USA.3. Comprehensive benefits package, including health insurance, retirement plans, and paid time off.4. Professional development opportunities to enhance your skills and advance your career.5. Collaborative and inclusive work environment that values diversity and teamwork.
Join 33 PERCENT FUND COMPANY as a Live Chat Specialist and be part of a dynamic team that is committed to providing exceptional service to our clients.
Apply now and help us shape the future of financial servicesAvailable shifts and compensation:Available shifts all days except Sundays and Saturdays. Compensation is $ $60.00/hour.
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