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Business Accountability Specialist

3 months ago

Charlotte, North Carolina, United States Wells Fargo Full time
Welcome to Wells Fargo Career Opportunity

About the Company:

Ready to take the next step in your professional journey? Look no further Dive into the realms of Wells Fargo, a company renowned for our unique "Well Life" approach to nurturing employees' career goals, work-life harmony, and overall well-being. Boasting a remarkable position at #2 on the 2023 LinkedIn Top Companies list - and securing the top spot among financial service providers - we are honored as the prime destination in the U.S. for career growth. Our firm dedication to diversity, equity, and inclusion makes the workplace even more enriching. Tap into competitive salaries and a comprehensive benefits package that prioritizes your financial wellness. Take the leap today

About the Role:

Join Wells Fargo as a Business Accountability Specialist within the Chief Operating Office Audit section. Your role will span across Operations, Regulatory and Policy Affairs, Enterprise Customer Excellence, Sales Practices Oversight and Management, as well as Strategic Execution and Operations. Dive into the realm of the Chief Administrative Office, where you will oversee Corporate Properties Group, Corporate Security, Enterprise Business Resiliency, Strategic Programs and Process Improvement, Enterprise Change Management, Supply Chain Management, and Data Management and Insights. Discover more about our various career realms and business sections at

The Research and Diagnostics team (RAD) takes charge of pinpointing and prioritizing complaints with the potential for broader issues, aiming to reveal possible customer repercussions. Stitching together indicators from diverse sources, the team conducts operational and analytical research to pinpoint underlying causes, ensuring that systematic problems are swiftly assessed.

As the Business Accountability Specialist, you will play a pivotal role in supervising customer experience analyses and escalating cases requiring in-depth reviews. You'll also back management in overseeing the day-to-day progress of portfolios dedicated to specific Lines of Business (LOBs).

Your Responsibilities:
  • Engage in in-depth research, assessment, and documentation related to business policy, regulatory compliance, and risk mitigation; spot trends, patterns, and opportunities for procedural enhancements
  • Analyze and assess basic business outcomes, operational issues, documentation, and challenges, exercising independent judgment to drive medium-risk deliverables to completion
  • Present well-articulated findings and recommendations with clear rationale for resolving identified issues; build proficiency in mitigating risks and controlling business activities
  • Enhance regulatory knowledge through additional research and studies
  • Collaborate with colleagues, internal partners, and other stakeholders to provide feedback, challenge issues, and ensure alignment and accuracy across groups
  • Engage in cross-organizational initiatives and operational improvements
Required Qualifications:
  • Minimum of 2 years in risk management, business controls, quality assurance, business operations, compliance, or equivalent experience showcased through work, training, military background, or education
Desired Qualifications:
  • Robust knowledge of Wealth and Investment Management, Commercial Banking, or Commercial Investment Banking products and services
  • Experience in Wealth and Investment Management, Consumer Banking, Consumer Lending, Treasury Management, or Commercial Banking
  • Prior exposure to SHRP and Issue Management Tools
  • Knowledge of customer remediation and enterprise complaints
  • Proficiency in root cause analysis (RCA)
  • Strong analytical and problems solving capabilities
  • Ability to collaborate effectively in a matrix environment and foster business partnerships across all levels
  • Excellent verbal, written, and interpersonal communication skills
Job Expectations:
  • Hybrid work arrangement - on-site requirement three days a week
We Prioritize Diversity

At Wells Fargo, we place immense value on diversity, equity, and inclusion in the workplace. We embrace applications from all qualified individuals, regardless of race, gender, age, religion, or any other demographic attribute. Our employees are dedicated to building robust customer relationships while upholding a culture focused on risk management and compliance, crucial for our customers and company's success. They diligently adhere to Wells Fargo policies, fulfill risk and compliance obligations, promptly escalate and address issues, and make sound risk decisions. Proactive monitoring, governance, risk identification, and decision-making align with our risk appetite and compliance requirements, underscoring our commitment to operational excellence.

If you are applying for positions in the U.S., rest assured that all qualified candidates will be assessed without bias based on race, religion, gender, or any other protected characteristic by law.

In Canada, we encourage applications from diverse candidates, including women, individuals with disabilities, indigenous peoples, and visible minorities. Candidates with disabilities can request accommodation during the recruitment process.

Note for Applicants with Disabilities

If you require accommodations due to a medical condition during the application or interview process, please reach out to Disability Inclusion at Wells Fargo.

Compliance with Drug and Alcohol Policies

Wells Fargo maintains a drug-free workspace and upholds a strict Drug and Alcohol Policy. Explore further details on our policy to ensure full compliance.