National Account Manager

4 days ago


Charlotte, North Carolina, United States Schleich USA Inc. Full time
Job Description

Schleich USA, Inc., a leading global toy industry company, is seeking a highly skilled and experienced National Account Manager to lead our growing eCommerce business in the US, Canada, and Mexico. This role will be responsible for developing and implementing a strategic business plan to drive sales growth and profitability.

Key Responsibilities:
  • Develop and Execute a Strategic Business Plan: Create an annual account forecast and work with the Analytics and Planning team to track progress and signal demand changes to the Demand and Supply Planning and Operations team.
  • Manage Sales and Promotional Activities: Track account promotional and trade spending, communicate information internally, and manage operations metrics to minimize chargebacks.
  • Lead eCommerce Specialist and Contractor Support: Manage and develop an eCommerce Specialist in support of business needs and a contractor support role.
  • Manage Online Account Platforms: Manage Vendor Central and other online account platforms, including purchase orders, claims, chargebacks, and shipping guidelines to ensure compliance.
  • Set Online Product Portfolio and Merchandising: Be a subject matter expert and take the lead in setting the online product portfolio and merchandising using marketplace trends, consumer sales, and competitive activity to identify opportunities and promotional activations.
  • Support Budgeting and Business Planning: Actively support budgeting and business planning, reporting, and other critical portfolio management activities to ensure we are meeting partner commitments and building the foundation for future growth.
  • Collaborate with Cross-Functional Stakeholders: Collaborate with cross-functional stakeholders (Marketing, Demand & Supply Planning, Customer Service, and Operations) to build cohesive go-to-market strategies, manage inventory, analyze consumer sales, improve productivity, and complete day-to-day account maintenance.
  • Track Performance Metrics: Track weekly performance metrics and implement strategy to improve sales from both channel and SKU level.
  • Manage Relationships with Online Retail Accounts: Manage relationships with online retail accounts, building rapport with key stakeholders and supporting their account needs.
  • Support Capabilities Enhancements: Support capabilities enhancements to drive demand and best-in-class customer & consumer experiences.
  • Manage Site Development and Launch Activities: Manage site development and launch activities, including working with Marketing on securing product descriptions, images, assets, banners, and other attributes; to include development and execution of A+ content.
  • Work with eCommerce Marketing Team: Work closely with the eCommerce marketing team for integration of sales and advertising strategies in conjunction with an external advertising agency.
  • Flexibility and Adaptability: Flexibility to contribute at all levels of the business from high-level strategy to day-to-day hands-on operations.
  • Ecommerce Ambassador: Be an eCommerce ambassador, demonstrating an enthusiasm to educate cross-functional partners across the organization on eCommerce.
Work Experience and Requirements:
  • 8+ Years of Outside Sales or Account Management Experience: 8+ years of outside sales or account management experience and a MUST-HAVE of 5+ years' direct eCommerce experience with Amazon.
  • 2+ Years of Management Experience: 2+ years' experience managing people or teams.
  • Toy or Children's Product Experience: Toy or children's product experience is a plus, but not required.
  • Travel Requirements: Ability to travel – up to 20% required, including occasional weekends.
  • Strong Knowledge of Internet Marketing Tactics: Strong knowledge of internet marketing tactics and strategy.
  • Proficiency in Amazon Vendor Central and Walmart Retail Link: Proficiency in Amazon Vendor Central and Walmart Retail Link (preferred).
  • Leadership and Analytical Skills: Strong leadership, organizational, communication, negotiation, and analytical skills.
  • Closer with Negotiation Skills: Must be a closer with ability to negotiate deals.
  • Problem-Solving and Interpersonal Skills: Excellent problem-solving, interpersonal, and communication skills, both oral and written.
  • MS Office Proficiency: Proficient with MS Office with advanced Excel required – lookups, pivot tables.

Schleich USA, Inc. is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.



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