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Customer Service/Change Coordinator

3 months ago

Lake Orion, Michigan, United States Branex Group Full time
Job DescriptionJob Description

Customer Service – Lake Orion, MI

Customer Service Representative is responsible for providing the main line of communication with the customer and supports the materials department by assuring customer requirements are shipped as ordered, on time.

· Assure production requirements are shipped to the customer as released to ensure 100% on time delivery requirements

· Leads customer driven requirements such as: FMC-DDL, Visteon DDL, DCX's system requirement's, Valeo WEB-EDI, etc.

· Back up to Shipping and Receiving Supervisor in the event of a call-off or scheduled vacation day.

· Inputs manual releases as received and reconciles any release or accum issue.

· Maintains premium freight log.

· Effectively respond to schedule changes prompted through quality rejections, production increases, schedule changes, delivery issues, etc.

· Communicate with Manufacturing Manager, Supervisors, Shipping/Receiving, QA and Purchasing on scheduling issues.

· Helps coordinate and organize the NAFTA requirements by meeting assigned deadlines.

· Notify customers of late, missed or short shipments.

· Cycle counts as needed and specified by Materials Manager on specific raw materials and of finished goods.

· Vendor releases reviewed and maintained to ensure on time delivery of materials or of parts.

· Assist, as appropriate, in problem solving activities

· Responsible for following all internal and OSHA required safety procedures

· Adherence to all company policies and procedures (ie, Quality Manual, Associate Handbook, etc)

· Maintain high standards of housekeeping in work area

· Support plant activities toward achieving customer awards and Quality registration (ie, QS 9000, Gold Pentastar, etc.)

· Helps the overflow of telephone calls to the operator.

· Interface with customers, contractors and suppliers as appropriate

· On call 24 hours for customer expedites

· Assist with year end inventory.

· Monitors and manage Ford, Chrysler, and GM containers system (Smart & DDL System)

· Monitors and manage all tier account containers systems

· Tracks all short shipments of containers and reports any issues to production control

· Coordinate with cross function team to ensure packaging is availible for production runs and shipments

· Process packaging damage claims as needed and submits details needed for reimbursements

· Manage Inventory in Parts+ for all containers and works on maintaining 100% accuracy and cycle counts all containers as needed

· Maintains a working map of containers storage and updates as needed

· Works with Materials departments on maintaining proper housekeeping of container storage, inside and outside the building

Qualifications:

· High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.

· Knowledge of EDI systems and related current customer requirements.

· Computer literate.

· Thorough understanding of customer releases.

· Knowledge of MRP system.

Company DescriptionBranex Group is headquartered in Auburn Hills, MI and is a certified Women's owned business through the Women's Business Enterprise National Council (WBENC). We have a leadership team with over 30 years of experience and a proven track record of growth within the staffing industry. Branex Group was founded to fill the void that regional and national companies have due to a large client base, ultimately resulting in a limited talent pool. Ironically in the staffing industry, the longer that you have been in business and the more clients that you have, the fewer companies you are able to recruit candidates from due to contractual obligations. Because of an unemployment rate at nearly 0% in the technical field this has created an obstacle for some of the most successful staffing companies and hurt the hiring goals of clients that engage them.Company DescriptionBranex Group is headquartered in Auburn Hills, MI and is a certified Women's owned business through the Women's Business Enterprise National Council (WBENC). We have a leadership team with over 30 years of experience and a proven track record of growth within the staffing industry. Branex Group was founded to fill the void that regional and national companies have due to a large client base, ultimately resulting in a limited talent pool. Ironically in the staffing industry, the longer that you have been in business and the more clients that you have, the fewer companies you are able to recruit candidates from due to contractual obligations. Because of an unemployment rate at nearly 0% in the technical field this has created an obstacle for some of the most successful staffing companies and hurt the hiring goals of clients that engage them.