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Customer Experience Specialist

2 months ago

Lake Orion, Michigan, United States Michaels Full time

**Build Lasting Relationships with Art Enthusiasts**

As a key member of the Michaels team, you will play a vital role in creating a memorable framing solution for our customers' art. Your exceptional customer service skills will help them navigate our store and find the perfect piece to enhance their home or office.

**Key Responsibilities:**

  • **Maintain a Safe and Organized Store Environment**: Ensure our store is clean, clutter-free, and well-merchandised, providing an exceptional shopping experience for our customers.
  • **Deliver Custom Framing Solutions**: Work closely with customers to understand their needs and preferences, and provide personalized framing solutions that exceed their expectations.
  • **Meet Sales and Production Goals**: Collaborate with the team to achieve sales and production targets, while maintaining high-quality standards.
  • **Support Inventory Management**: Assist with receiving and stocking merchandise, ensuring that our store is well-stocked and ready for customers.
  • **Provide Excellent Customer Service**: Engage with customers, answer their questions, and help them find what they're looking for, providing a positive and memorable experience.
  • **Follow Company Policies and Procedures**: Adhere to Michaels' policies and procedures, ensuring compliance with all applicable laws and regulations.
  • **Support Shrink and Safety Initiatives**: Participate in initiatives to reduce shrink and promote a safe working environment.
  • **Interact with Colleagues in a Positive and Respectful Manner**: Foster a positive and inclusive team culture, promoting a commitment to our company's vision and values.
  • **Assist with Omni-Channel Processes**: Support our e-commerce and online sales efforts, ensuring seamless customer experiences across all channels.

**Other Essential Duties:**

  • Operate cash register and execute cash handling procedures.
  • Acknowledge customers, help locate products, and provide solutions.