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Customer Service Ambassador

2 months ago

Lake Orion, Michigan, United States Hyatt House Full time
Job Overview

We are seeking a skilled Guest Service Representative to provide exceptional customer experiences at Hyatt House. As the face of our hotel, you will be responsible for creating lasting impressions on our guests through your warm smile, attentive service, and dedication to excellence.

Key Responsibilities
  • Guest Interactions: Greet every guest with a smile, assist with registration, and respond to their needs in a timely and professional manner.
  • Front Desk Operations: Manage front desk operations, including answering phone calls, taking messages, and maintaining accurate records.
  • Problem-Solving: Anticipate and resolve guest concerns, escalating issues to management when necessary.
  • Team Collaboration: Work closely with colleagues to ensure seamless guest experiences and maintain a clean, welcoming environment.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Familiarity with hospitality industry standards and knowledge of front desk operations.
  • Skills: Proficient in English, with knowledge of other languages a plus. Ability to work in a fast-paced environment and demonstrate genuine care for customers and employees.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package.
  • Training and Development: Opportunities for growth and development in a dynamic and supportive environment.
  • Employee Discounts: Enjoy discounts on hotel stays, dining, and other perks.