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Customer Service Representative
3 months ago
Responsibilities:
- Perform duties related to overall customer service and account management: logistics, contract management, and customer relations
- Manage a large amount of written communication and data while complying with internal and external processes
- Process customer repair orders and quotes in accordance with Standard Work procedures
- Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures
- Utilize enterprise system (SAP) to input or extract repair/material data
- Assist in interface with intra-company departments relative to warranty, credit, billing, etc.
- Maintain knowledge of Collins organization and products to provide appropriate information and support to customers
- Consistently document customer service needs to identify patterns and maintain quality
- Position may require consistent movement tasks such as boxing and unboxing (up to 15 lbs)
Education Qualification:
- HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience
- OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.
Required Skills:
- Previous experience working in a customer-facing role
- Able to communicate professionally and effectively, both in writing and verbally to internal and external customers
- Strong email and MS Office software skills
Preferred Qualifications:
- SAP experience
