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Customer Service Representative

2 months ago

Wichita, Kansas, United States Mass Markets Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to support our commercial and public sector clients. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Provide timely and effective customer service via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date on product knowledge and industry trends
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • High school diploma or equivalent required

Why Join Mass Markets?

At Mass Markets, we value our employees and offer a dynamic and supportive work environment. We are committed to helping our customers succeed and are looking for talented individuals to join our team.