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Sr. Fraud Analyst

3 months ago

Nashville, Tennessee, United States Hispanic Technology Executive Council Full time

We would love for you to explore other opportunities within Asurion.

The Senior Fraud Analyst (Bilingual in Spanish/English) is responsible for applying data mining and analysis techniques to identify fraud trends across all domestic carriers and retail partners. This individual will utilize findings to recommend processes and/ or procedures to mitigate losses, as well as to engage law enforcement, where appropriate, to prosecute and realize asset recovery.

ESSENTIAL JOB SKILLS/DUTIES:

  • Use proactive analysis of new and existing fraud techniques, tactics, actors, tools, etc. to facilitate investigation into fraudulent transactions that circumvented existing controls.
  • Utilize analytical tools such as PowerPivot, Spotfire, R, Tableau, JMP, Splunk, etc. to identify outliers and discreet patterns while dealing with disparate data sources.
  • Ensure that cases are researched, documented and completed in accordance with departmental, regulatory and compliance reporting standards.
  • Evaluate investigative findings and draft clear and concise investigative reports.
  • Educate Program Management groups on investigative findings and potential vulnerabilities via Root Cause Analysis presentations.
  • Analyze periodic reporting and utilize investigative findings to develop new reports/modify existing reports.
  • Liaise with IT, Legal, Care and HR departments and wireless carriers regarding investigations.
  • Interact with all levels of law enforcement (including local, Federal and international agencies) as well as regulatory departments and outside counsel.
  • Testify in court when required.
  • Understand and quantify risks associated with new or proposed processes or procedural changes.
  • Determine fraud policies and adherence and communicate to appropriate segments of the organization when there are deviations from policies.
  • Provide fraud awareness training.
  • Update job knowledge by tracking and understanding emerging fraud related practices and standards; participating in educational opportunities; reading professional publications; maintaining professional networks; participating in professional organizations.

SKILLS:

  • Must be fluent in Spanish/English
  • Extensive analytic/ data mining experience and demonstrated ability to structure analysis to help identify root causes versus underlying symptoms and make solid recommendations for improvement.
  • Strong quantitative and analytical skills: Proficiency in MS or Oracle SQL, Excel and PowerPoint
  • Active listener; strong communication - verbal and nonverbal.
  • Probes; good analysis; solves more detailed problems.
  • Manages time; self-directed in most work areas; assists others.
  • Builds relationships with teammates and establishes relationships with key stakeholders.
  • Detailed understanding of the products and services offered.
  • Adaptable to change; can help support others through change.
  • Contributing team member and leverages relationships to advance work.
  • Provides peer to peer feedback and coaching to new team members.
  • Inspires peers through engagement, team support and continuous improvement.
  • Accountable for own performance and supporting efforts of team, acting with a customer first mindset.

EDUCATION AND EXPERIENCE:

  • Bachelor's Degree required.
  • Extensive analytic/ data mining experience and demonstrated ability to structure analysis to help identify root causes versus underlying symptoms and make solid recommendations for improvement.
  • Strong quantitative and analytical skills: Proficiency in MS or Oracle SQL, Excel and PowerPoint
  • Three to four years experience in a related role, preferably in a fraud investigation or quantitative analysis capacity with financial services, property/casualty insurance or corporate risk management preferred
  • Prior fraud detection and or auditing experience preferred.
  • Experience interacting with local and federal law enforcement agencies preferred.

LICENSES / CERTIFICATIONS:

  • CFE (Certified Fraud Examiner) certification preferred
  • Adjuster License preferred Property & Casualty

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.

ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.