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Program Associate, Education Department

3 months ago

Alexandria, Virginia, United States American Society of Clinical Oncology Full time
Are you interested in making a world of difference in cancer care?
Cancer strikes more than 10 million people worldwide each year. As the leading medical society representing doctors


who care for people with cancer, the American Society of Clinical Oncology (ASCO) is committed to conquering cancer through research, education, and promotion of the highest quality, equitable patient care.


Who we are:
ASCO is a flexible, high-performance membership organization where employees collaborate to support our mission through evidence, care, and impact.

Together with Conquer Cancer, the ASCO Foundation, we foster a culture that prioritizes customer-centricity, emphasizes teamwork, commits to quality, and values inclusion.


Our culture, ASCO Works - Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance.

ASCO offers competitive salaries, an excellent benefits package, and opportunities to participate in professional development programs.

To learn what it's like to work at ASCO, click .

Who we are looking for:


Are you detail-oriented with a passion for supporting professional development initiatives? ASCO is currently seeking a highly motivated Program Associate to assist with the development, implementation, and maintenance of our self-evaluation products and programs.

Join us to make a difference in education programs for oncology professionals

This position is hybrid, with a primary location in Alexandria, VA. We anticipate the hire to be onsite approximately 1-2 days per week.

Responsibilities

Act as frontline representative to stakeholders by responding to customer service inquiries and working within a team environment to resolve any issues.

Provide troubleshooting support and track technology issues that impact user experience.

Follow established workflows for entry, tracking, and maintenance of data and content in multiple platforms that support initiatives and volunteer workforce (e.g., learning management system, enterprise-level testing platform).

Assist team members in copyediting, figure compliance, and ensuring educational content meets quality standards before publication.
Partner with team members, outside vendors, and volunteers to maintain and troubleshoot the question and manuscript submission systems.
Review and maintain ASCO websites and online platforms.
Compile and maintain associated educational content materials for publication.

Provide administrative support to volunteer work groups, including but not limited to: maintaining and tracking group registration materials, conflict of interest disclosures, and invoices for honoraria; drafting and disseminating meeting agendas, materials, and call notes.

Required Education and Experience
Bachelor's degree in English, Communications, or a related degree, or equivalent years of experience
1 year of experience in an administrative or customer service role
Proficient experience with Microsoft Office Suite
Preferred Education and Experience
Bachelor's degree in English, Communications, or a related degree
1 year of professional experience applying style guide to manuscripts or digital content and working in a scholarly management system
2+ years of experience in an administrative role providing customer service
Highly developed in Microsoft Office Suite and Adobe Acrobat
Experience with Smartsheet, SharePoint, and a customer relationship management system
Proficiency with a learning management system, content management system, or question authoring system
Competencies
Ability and openness to quickly learn the organization's technology tools (e.g., customer relationship management system, learning management system)
Strong communication skills including writing, grammar, spelling, and proofreading
Ability to troubleshoot common technology issues with customers/volunteers
Excellent organizational skills and high attention to detail and accuracy
Ability to work well both independently and collaboratively to meet deliverables
Strong time management skills with a proven ability to meet deadlines, prioritize, multitask, and share information in a timely manner
Strong interpersonal skills with willingness to accept delegated tasks from several people
Dependable and has a positive attitude
Ability to give and receive feedback
ADA/Physical Requirements
Extended periods seated or standing at a desk.
High use of computer and other office technology equipment.
Travel
5-10 days per year

Generous Benefits Package:
Hybrid Work Environment
Open Leave Policy
Paid Family Leave
13 Paid Holidays per Calendar Year
Staff Appreciation Days

401(k):

7.5% Employer Contribution
Medical/Dental/Vision
Employee Assistance Program
Fertility and Family Forming
Healthcare Concierge
Flexible Spending Account(s)
Healthcare Savings Account
Disability and Life Insurance
The American Society of Clinical Oncology (ASCO) is an Equal Employment Opportunity (EEO) employer.

It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

At ASCO, our goal is to foster and encourage a diversity of thought, experience, and background in our workplace. Our organization's culture is multi-dimensional, and we encourage our employees to leverage their unique perspectives and ideas.

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